Operations Leader and Co-Owner with Growth Focus
Resume:
Alejandra Rivera
Dover, DE *****
*********.**********@******.***
Willing to relocate to: Milford, DE
Work Experience
Co-Owner/Assistant Manager
Uncle Aaron Grooms LLC-Dover, DE
April 2020 to Present
• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
• Established foundational processes for business operations.
• Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
• Developed a strong company culture, fostering teamwork and collaboration among staff members.
• Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
• Enhanced business operations by implementing efficient management strategies and streamlining processes.
• Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
• Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
• Networked with other businesses and customers to increase sales opportunities and contacts.
• Recruited, interviewed and hired new staff members and developed training materials for employees.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Bulk Portfolio Coordinator
American Finance LLC-Harrington, DE
October 2025 to February 2026
• Communicated with client/applicant/co-applicant to maintain up to date account information.
• Coordinated bulk portfolio transactions, ensuring accurate documentation and timely processing.
• Processed Payments and updated insurance policies.
• Provided payment arrangements, due date changes, deferrals and loan modifications.
• Managed schedules for multiple payment deadlines prioritizing tasks to meet deadlines.
• Used SKIP TRACING tools for collection purposes
• Conducted thorough data entry and maintenance to support reporting and analysis efforts.
• Prepared detailed reports to provide insights on my client interaction and account activity
• Maintained accurate records of transactions and communications to ensure compliance and efficiency.
• Entered data, generated reports, and produced tracking documents.
• Prepared file for repossession process
Mortgage Loan Assistant
American Financial Network, Inc.-Brea, CA
February 2018 to May 2020
• Communicated with customers daily to request information and complete paperwork.
• Assessed loan compliance to meet mortgage lending laws and regulations.
• Assembled important paperwork and disclosures for borrower.
• Monitored key dates to obtain information by deadlines.
• Submitted and reviews files for underwriting.
• Used Encompass pull credit & originate loan documents.
• Used Salesforce
Loan Officer Assistant
Primary Residential Mortgage-Newark, DE
January 2014 to April 2018
• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
• Established foundational processes for business operations.
• Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
• : Developed a strong company culture, fostering teamwork and collaboration among staff members.
• Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
• Enhanced business operations by implementing efficient management strategies and streamlining processes.
• Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
• Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
• Networked with other businesses and customers to increase sales opportunities and contacts.
• Recruited, interviewed and hired new staff members and developed training materials for employees.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer
Skills
• Microsoft Office
• Math
• Credit analysis
• Encompass
• Microsoft Excel
• Customer service
• Team development
• CloudForce
• Loan processing
• Accounting systems
• Cross-selling
• Operational risk management
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