Multilingual Customer Service & Call Center Leader
Resume:
GIANCARLO MURRIETA REYNA
High sense of responsibility, an
ongoing desire for improvement,
prepared to work under pressure,
while maintaining an adequate
work ethic at all levels.
CONTACT
Phone Number:
Email:
*********.********@*****.***
Address:
37088 Sharks Eye Line
Zephyrhills, Florida 33541
Marital Status:
Married
Date of birth:
01/06/1984
Country of Origin:
Peru
Religion:
Christianity
Driving License:
Full
EDUCATION
Myrtle Beach High School – South Carolina – USA
2002 – 2005
High School Diploma Achieved
Horry Georgetown Technical College - South Carolina – USA 2006 - 2008
Mayor in Methodology
Instituto Cultural Peruano Norteamericano (ICPNA) – Lima - Perú 2010 - 2012
English Language Proficiency Certificate and Certification in Methodology
WORK EXPERIENCE
Peru - (ICPNA) - English Teacher
Years of Service: April 2011–June 2011
After completing the course in methodology, The English Institute offers their best students the possibility to teach English to parents. USA - Language Line Solutions - Over the Phone Spanish Interpreter and Team Leader -
Years of service: 2011– 2025
Over-the-Phone Interpreter
Delivered accurate, real-time English–Spanish interpretation while ensuring confidentiality and cultural sensitivity. Team Leader
Supervised and coached team members, monitored performance, and ensured quality and productivity standards were met. USA – United Building Consultants
Years of service : 2025 - 2026
proactively contacts prospective customers via phone or email to introduce products/services, generate leads, and secure appointments, usually without prior interest.
SKILLS
English Language proficiency
Spanish Language Proficiency
Customer Service
Call Management
Microsoft Office
Call center management.
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