Administrative Professional with Remote Experience

Aysha Lewis

********@***.*** 570-***-**** Tobyhanna, PA

SUMMARY

Experienced professional with 6 years in administrative roles, seeking a position in Administration. Proven track record in customer service, office management, and clerical tasks, with expertise in data entry, document preparation, and maintaining confidentiality. Strong proficiency in MS Office and EMR systems, complemented by excellent interpersonal and organizational skills.

WORK EXPERIENCE

Elected Judge of Elections - Present

• Oversee a team of five to ensure smooth election day operations and voter assistance.

• Address voter inquiries and resolve issues to maintain an efficient polling process.

• Manage election documentation, including opening and closing procedures, pay sheets, and employee notifications for training and event schedules.

Pocono Farms Country Club Tobyhanna, PA

Member Services Representative Feb 2024 - Jan 2025

• Delivered exceptional customer service by addressing member inquiries and resolving issues promptly and professionally, ensuring high levels of member satisfaction.

• Assisted members with account management, including opening and closing accounts, and updating personal information, while maintaining accurate and confidential member records.

• Managed high call volumes efficiently while adhering to quality standards and proactively engaged with inactive members to encourage renewed participation.

LiveOps Pennsylvania

Independent Contractor Nov 2022 - Jan 2024

• Managed customer inquiries efficiently by processing product orders, handling returns and refunds, and resolving issues to enhance customer satisfaction.

• Facilitated health insurance processes, including prior authorizations and scheduling procedures, to ensure seamless patient experiences.

• Assisted patients in locating necessary resources, contributing to improved access to healthcare services. Kalahari Resorts Mount Pocono, PA

PBX Operator/Front Desk Agent Dec 2021 - Nov 2022

• Managed guest communications and inquiries through the PBX switchboard, addressing billing, reservation, and refund-related issues.

• Facilitated effective resolution of guest concerns, ensuring a high standard of customer service and satisfaction. Robert Laubscher Insurance Tobyhanna, PA

Receptionist/Administrative Assistant Jun 2022 - Aug 2022

• Managed incoming calls and handled essential office functions, including filing, faxing, messaging, conducting research, and maintaining inventory.

• Communicated effectively with customers to address inquiries and provide necessary information.

• Pursued professional development by studying for an Insurance License. Monadnock Non-Woven Mount Pocono, PA

Shipping Assistant Mar 2020 - Aug 2020

• Conducted inventory checks and prepared products for shipping, ensuring accurate and timely dispatch of goods.

• Assisted in loading trucks with outgoing shipments, contributing to efficient distribution processes. Weiler Abrasives Group Cresco, PA

Machine Operator/Assembler Sep 2019 - Oct 2019

• Operated and maintained machines for the assembly and production of metal brushes, ensuring completion of work orders.

• Conducted occasional maintenance on assembly machines to enhance operational efficiency and minimize downtime.

Neovia Logistics Services, LLC Tannersville, PA

Administrative Clerk Jun 2019 - Sep 2019

• Managed inbound and outbound logistics documentation, including creating packing lists and processing billing for Walmart Distribution.

• Processed incoming work orders and delivery invoices, ensuring accurate and timely completion. Pocono Mountain Recovery Center Henryville, PA

Behavioral Health Associate III Nov 2018 - Mar 2019

• Monitored and reported on patients' physical and emotional well-being, ensuring timely communication of any unusual behavior or ailments to the appropriate staff.

• Assisted in admitting and discharging patients, while maintaining comprehensive records of patient progress and services performed.

• Collaborated with healthcare staff to deliver prioritized care and support the rehabilitation and community reintegration of patients.

ISL, LTD Stroudsburg, PA

Medical Assistant May 2017 - Oct 2018

• Conducted and documented patient assessments, including vital signs, medical histories, and drug testing results, ensuring accuracy in electronic health records.

• Managed administrative duties such as front desk scheduling, patient information input, and prior authorizations for medications, contributing to efficient office operations.

• Facilitated patient understanding and comfort by explaining medical procedures, reducing anxiety and enhancing cooperation.

EDUCATION

Kiser University

Associates of Science, Medical Assisting

Remote

Mar 2012

High School of Fashion Industries

High School Diploma, Fashion Merchandising

1989

CERTIFICATIONS

BLS for Healthcare Providers Present

CPR Certification

BLS Certification

AED Certification

SKILLS

Customer Service • Drafting • Financial Services • Clerical Experience • Documentation Review • Typing • Icd-10 • Office Management • Medical Office Experience • Computer Skills • Hipaa • Medical Receptionist • Interpersonal Skills • Team Player • MS Office • EMR Systems • Multi-Phone Lines • Computer Hardware • Behavioral Health • Windows • Insurance Verification • Medical Terminology • Osha • Personal Assistant Experience • Microsoft Access • Vital Signs • Shipping & Receiving • Guest Services • Experience Administering Injections • Front Desk • Databases

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