Guest Relations & Front Desk Specialist for Hospitality/Clinic

RAJESHREE RAJU RAJPUT

Guest Relations & Operations Specialist

Contact: Santacruz West, Mumbai 400***-***** 50195 ****************@*****.***

PROFESSIONAL SUMMARY

Highly versatile and results-driven Guest Relations professional with over 7 years of progressive experience in high-end hospitality, clinical front-office operations, and multi-channel retail sales management. Proven ability to significantly enhance the client experience, efficiently manage complex front-desk operations (scheduling, inventory, and sales), and coordinate time-sensitive e-commerce fulfillment. Recognized for exceptional multitasking, professional complaint resolution, and proficiency with industry-specific software like Zenoti. Dedicated to maintaining organizational excellence and ensuring the highest level of client satisfaction.

CORE STRENGTHS & TECHNICAL SKILLS

Category

Skills

Software Proficiency

Zenoti (Appointment Management), MS Office Basic

E-commerce & Inventory

Online Order Fulfillment (Amazon, Flipkart, Borzo, WeFast), Inventory Control, Stock Organization, Sales Processing, Daily Reporting.

Client Service

High-End Guest Handling, Front Desk Operations, Complaint Resolution, VIP Seating/Arrangement, Service Coordination, Check-ins.

Communication

Exceptional Interpersonal Skills, Team Coordination, Multilingual (English, Hindi, Marathi).

PROFESSIONAL EXPERIENCE

Client Coordinator / GRE / Store Executive

Clinic (Clinical / High-End Environment) November 2024 – Present (Current)

Operations & Efficiency: Spearheaded comprehensive front desk operations, ensuring seamless client flow and service in a high-demand clinical setting.

Technical Proficiency: Managed all appointments and schedules using Zenoti software, ensuring optimal daily workflow and resource allocation.

Retail & E-commerce Management: Oversaw end-to-end retail fulfillment, processing online orders via multiple platforms (Amazon, Flipkart, Borzo, WeFast), alongside managing product inventory and in-clinic sales.

Data & Reporting: Generated and maintained accurate daily sales and client reports for management review and strategic analysis.

Client Relations: Elevated guest satisfaction by proactively resolving inquiries and providing expert, personalized product recommendations.

Guest Hostess

ARBAB A Magnum Restaurants Ltd (High-End Hospitality) September 2022 – 2024

Guest Experience: Welcomed and seated guests, maintaining a positive and professional first impression for a high-end restaurant environment.

Service Coordination: Ensured smooth coordination between front-of-house and back-of-house staff to guarantee seamless service delivery.

Problem Solving: Expertly handled all guest special requests and maintained satisfaction under fast-paced service pressure.

Receptionist / Guest Hostess

PENINSULA COOPERATE PARK (Corporate/Hospitality) July 2021 – August 2022

Managed efficient reception operations, including high-volume guest check-ins and check-outs.

Maintained detailed appointment schedules and provided reliable administrative support to the front desk.

Guest Hostess

NESCO A Event Management Company (Event/Large-Scale) November 2017 – September 2019

Supported large-scale event coordination and complex guest management activities.

Assisted clients and ensured smooth execution of event protocols and schedules.

EDUCATION

HSC Passed

SSC Passed

LANGUAGES

English (Fluent)

Hindi (Native/Fluent)

Marathi (Native/Fluent)

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