Data Entry Associate Candidate with Security Ops Experience

SUSHANA THOMAS, B.A.

**********@*****.*** 207-***-**** Boston, MA

EDUCATION

University of Massachusetts, Boston – Boston, MA

Bachelor of Arts in African American Studies & Theatre Arts — July 2020 PROFESSIONAL EXPERIENCE

Department of Children and Families (DCF) – Braintree, MA Social Worker Technician — July 2024–Present

• Collaborate with social workers, supervisors, and managers to support casework direction and action planning.

• Complete agency and regulatory documentation, including BRC Approval Requests, referral packets, and case files.

• Transport children to medical, social services, and other agency-related appointments.

• Supervise family visits between children in placement and relatives.

• Conduct and document collateral calls with schools, law enforcement, and service providers.

• Maintain professional communication with DCF staff and community stakeholders.

• Participate in staff meetings, training, and supervision to support professional development.

Northeast Security – Boston, MA

Lead Command Center Operations Analyst (SOC) — January 2023–June 2024

• Monitored network video surveillance systems and operated SOC technologies, including access control and Johnson Controls programs.

• Verified alarms, dispatched first responders, and communicated incident updates to management.

• Served as a first point of contact during emergencies impacting employee safety and building operations.

• Produced detailed reports and maintained accurate incident logs using case management systems.

• Exercised decision-making under high pressure and urgent conditions. Allied Universal – Boston, MA

Security Command Center Operations Analyst — November 2015–December 2022

• Operated SOC technologies, including CCTV, Lenel Systems, Continuum, Metasys, Struxureware, and Otis-EMS.

• Verified alarms, dispatched first responders, and documented incidents in case management systems.

• Served as first point of contact in emergencies affecting health, safety, and operations.

• Produced reports, maintained communication logs, and ensured accurate incident reporting.

C.G.I. Federal – Boston, MA

Administrative Assistant I — December 2020–December 2021

• Managed calendars, scheduled meetings, and coordinated logistics for agency leadership.

• Drafted, edited, and prepared written communications and reports using MS Office Suite and SharePoint.

• Processed payroll records and maintained personnel files with strict attention to confidentiality.

• Coordinated office supply procurement, tracked inventory, and oversaw vendor orders.

• Reviewed and distributed incoming correspondence, ensuring timely responses and appropriate routing.

• Organized and maintained electronic and physical filing systems for easy retrieval of records.

• Prepared briefing materials, compiled statistical reports, and assisted with presentation development.

• Supported onboarding of new staff, including processing forms, setting up workspaces, and updating employee records.

• Scheduled conference calls and arranged travel accommodations for staff.

• Provided front-line administrative support by answering phones, greeting visitors, and directing inquiries.

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