Customer Service & Retail Administration Student

Shauniyah Cosby

804-***-**** **********@*****.*** linkedin.com/in/niyah-cosby-9a2a0134a

EDUCATION

Shaw University, Raleigh, NC

Candidate for Bachelor of Science, Business Administration: Management May 2028 CERTIFICATIONS & TRAININGS

SerSafe Certified, National Restaurant Association, Exp. 9/13/2026. RELEVANT COURSEWORK

Concepts of Computers

Core Math

Public Speaking

Survey of Arts

World Civilization

SKILLS

Customer Service

ServSafe

Microsoft Office Suite – Word, Excel, PowerPoint,

Outlook

Cash Handling

Public Speaking

Canva

Social Media Marketing

Effective Communication

RETAIL AND SALES EXPERIENCE

Seasonal Cashier Burlington Coat Factory Chesterfield, VA November 2024 – January 2024

• Implemented a new shelving system that improved organization and accessibility of products, reducing restocking time.

• Performed regular quality checks on merchandise for damage or defects, promptly removing any unsellable items from the sales floor.

• Collaborated with store managers to develop effective merchandising strategies that maximize product visibility and increase sales revenue.

• Maintained knowledge of current promotions, sales events, and store policies.

• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction.

Customer Service Member Gabe’s Midlothian, VA April 2024 – December 2024

• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service.

• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally.

• Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing.

• Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed.

• Maintained accurate inventory records by regularly conducting stock counts and reconciling discrepancies.

• Trained new employees in proper stocking procedures, including safety guidelines, product placement techniques, and inventory management practices.

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