Customer Service Professional Pursuing Data Analytics
Resume:
ALONDRA GUTIERREZ
CUSTOMER SERVICE SPECIALIST
CONTACT PROFILE
***************@*****.***
Communicative and dependable customer service
professional with a background in catering, life skills coaching, and logistics coordination. Known for strong problem-solving abilities, empathy, and reliability when supporting diverse client needs. Committed to creating positive experiences through clear communication and responsive support.
SKILLS EXPERIENCE
Customer Support & Client
Relations
Conflict Resolution
Active Listening
Multitasking & Time
Management
Problem Solving
Communication (verbal &
written)
Team Collaboration
Scheduling & Coordination
Dispatcher- Cainiao Logistics
2024-2026
Coordinated schedules and routes while responding to time-sensitive requests
Communicated with drivers and clients to ensure
accurate delivery updates
Solved scheduling issues quickly to prevent service disruptions
Managed multiple tasks simultaneously in a fast-paced environment
Maintained detailed records and handled high
call/message volume
Catering Server- Culinary Catering Services
2022-2024
Delivered attentive, friendly service to guests in high- volume event settings
Coordinated with team members to ensure accurate orders and timely service
Resolved guest concerns calmly to maintain positive event experiences
Maintained organized service areas and upheld
cleanliness standards
Life Skills Coach - West Side Regional Center
2022-2024
Supported clients in developing daily living and communication skills
Built trusting relationships through active listening and empathy
Documented progress and communicated updates to
families or supervisors
De-escalated emotional situations using calm, supportive techniques
Encouraged independence and confidence through
structured guidance
EDUCATION
Data Analytics Course Era
2024-2026
BA in Sociology
Cal State Channel Islands
2018-2021
AA in Communications
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