Business Operations & Leadership Professional
Resume:
Donald D. Deshields
************@*****.*** 917-***-****
EDUCATION
Metropolitan College of New York January 2026 – Present Undergraduate Studies – Bachelor of Business Administration High School – Andrew Jackson High School Completed WORK EXPERIENCE
Metropolitan Transportation Authority (MTA)
Bus Operator 2015–Present
Operate high-capacity transit vehicles serving diverse New York City communities while ensuring adherence to strict safety, compliance, and performance standards.
● Maintain full compliance with MTA operational policies, DOT regulations, and safety standards
● Ensure passenger safety and service reliability across high-density urban routes
● Exercise sound judgment and rapid decision-making in emergency and high-pressure situations
● De-escalate passenger conflicts while upholding professional representation of the Authority
● Consistently meet attendance, punctuality, and performance benchmarks
● Apply in-depth knowledge of route logistics, traffic patterns, and service efficiency
● Serve as a frontline representative of public trust and customer service excellence ALLDAE Catering
Founder & Executive Operator 2020–Present
Founded and scaled a full-service catering and event operations company servicing schools, community organizations, and private clients across New York City.
● Directed full business operations, including budgeting, cost control, revenue growth, and vendor negotiations
● Led workforce scheduling, team supervision, and operational logistics for large-scale events
● Developed strategic partnerships with educational institutions, including SBAM Bronx and Success Academy
● Managed contract execution, client acquisition, and brand positioning
● Oversaw food safety compliance, risk management, and quality control standards
● Implemented scalable systems to enhance operational efficiency and service delivery The Home Depot
Assistant Store Manager (ASM) – 2014–2015
High-performing retail operations leader within a high-volume, multi-million-dollar retail environment. Selected for leadership pipeline development toward Assistant Store Manager based on operational performance, team development, and executive readiness.
● Supervised and coached all store sale associatese
● Support the Store Manager in daily store operations
● Ensure workplace safety standards are followed
● Enforce company policies and operational guidelines and address HR-related concerns in partnership with the store management team
● Oversaw daily store operations during overnight shifts, ensuring seamless execution of all closing and opening procedures.
● Supervised nightly deliveries, verified shipments, and managed inventory intake to maintain accurate stock levels.
Led the overnight team and MET team in stocking, merchandising, and operational readiness to ensure the store was fully prepared for morning business.
● Monitored inventory accuracy, conducted cycle counts, and resolved discrepancies to minimize shrinkage.
● Ensured compliance with company policies, safety standards, and loss prevention procedures during off-peak hours.
● Monitor daily sales reports and cash handling procedures, and collaborate with the store leadership team to support budgeting and expense management
● Complete required reports and documentation
● Led daily team update meetings to ensure a smooth transition from the overnight staff to the opening team
The Home Depot
Department Supervisor – Hardware & Garden 2012–2014 Leadership Development Pipeline Candidate (Assistant Store Manager Track) High-performing retail operations leader within a high-volume, multi-million-dollar retail environment. Selected for leadership pipeline development toward Assistant Store Manager based on operational performance, team development, and executive readiness.
● Supervised, coached, and developed frontline associates and cashiers, driving performance accountability and customer service excellence
● Oversaw front-end operations, including cashier performance, cash handling accuracy, and loss prevention controls
● Managed inventory control, shrink reduction strategies, merchandising execution, and departmental profitability
● Supported Assistant Store Manager with daily store operations, staffing strategy, and workflow optimization
● Coordinated staffing allocation across departments to meet peak traffic demands and operational targets
● Ensured full OSHA compliance and enforced workplace safety standards
● Trained and mentored high-potential employees, contributing to internal promotion and succession planning efforts
● Contributed to improved sales performance, operational efficiency, and customer satisfaction metrics
Planet Fitness
Maintenance Technician Facilities Operations 2010–2012 Directed daily facilities maintenance and infrastructure reliability within a high-traffic fitness center environment, ensuring operational continuity, safety compliance, and member satisfaction. Operational & Compliance Impact:
● Executed comprehensive preventative maintenance programs to minimize equipment failure and operational disruption
● Maintained full compliance with safety regulations, building codes, and OSHA standards
● Diagnosed and resolved mechanical, plumbing, electrical, and equipment issues with minimal downtime
● Implemented proactive maintenance planning strategies that reduced service interruptions and improved facility efficiency
● Coordinated with management to prioritize capital repairs and infrastructure improvements
● Safeguarded member experience by ensuring a clean, fully operational, and hazard-free environment
● Supported business continuity by maintaining critical facility systems in peak working condition Core Leadership Capabilities
● Transit & Operations Leadership
Direct high-volume, public-facing operations with accountability for safety, service reliability, and performance standards.
● Regulatory Compliance & Safety Governance
Ensure strict adherence to DOT, MTA, and OSHA standards while promoting a culture of operational safety and risk prevention.
● Crisis Management & Incident Response
Exercise sound judgment under pressure, managing service disruptions and high-risk situations with decisive leadership.
● Operational Efficiency & Process Improvement
Identify inefficiencies, optimize workflows, and implement solutions that enhance productivity and service delivery.
● Budget & Resource Oversight
Manage cost controls, staffing allocation, and operational resources to protect financial and performance outcomes.
Personal Attributes: Empathic and compassionate leader with years of progressive experience across transit operations, facilities management, retail supervision, and entrepreneurial business leadership. Recognized for leading with integrity, accountability, and professionalism while fostering collaborative team environments. Demonstrates strong emotional intelligence, sound judgment under pressure, and a commitment to service excellence, safety, and community engagement.
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