Bilingual Customer Service Professional (Remote)

Friendly, enthusiastic, engaging team player encourages staff to perform at their best.

Detail oriented, fat learner. Multi-tasker with great product knowledge. Exceptional customer service and high rate of customer satisfaction. Always ready to learn and put my new knowledge to work.

Profile

Skills Poised under pressure Customer relationship management Team collaboration Fast learner Bilingual

04/2020 - 01/2026

Cashier/Customer service, Culebra Meat Market

04/2017 - 04/2020

Ambassador Customer service, Bath And Window EXPO

05/2015 - 04/2017

Data entry clerk- Receptionist, Affordable Health Insurance Agency Experience

Tend monies, Debit cards and EBT card, answer phones, translate for staff and customer, take orders for restaurants, complete invoice and calculate totals.

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• Face to face interactions with clients.

• Use POS as well as PAX systems to ring up customers Purchases.

• Handle Refunds and exchanges.

Ensure customers receive the product they desire and make sure the customer receives the best attention and care, so that they can be a repeat customer.

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Setup station at designated location, set out supplies and propaganda in order to engage with customers passing by.

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Explain in detail about product and services to customer client info, fill out appointment card and details to provide to customer.

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• Keep in communication with customer to ensure appointment is fulfilled.

• Answer phones, offer customer service, transfer calls to insurance agents.

• Language Interpreter for claims

Input sensitive insurance documents and client information into database and submit by EOD

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• File documents.

08/2011

Legal Secretary

Career Point College, Santonio

08/2010

Education

Maria G Rocha Vaca

210-***-**** • **************@*****.*** • San Antonio, Texas 78239 • WWW: Bold Profile GED

Ferrari Adult Learning Center, San Antonio, TX

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