Versatile Customer Service and Caregiver Professional

Alexis Canty

Eliot, ME *****

***************@*****.***

+1-207-***-****

Work Experience

Housekeeping

Wentworth By The Sea hotel-New Castle, NH

August 2019 to Present

Daycare Teacher

Leaps and Bounds Learning Center

July 2016 to Present

Data Entry

Portsmouth Regional Hospital - Portsmouth-Portsmouth, NH January 2025 to December 2025

Customer Service Representative

Cedar Healthcare Center-Remote

January 2021 to March 2023

• Answer incoming calls, emails, and messages promptly and professionally

• Greet and assist customers, clients, or patients with a friendly and helpful attitude

• Schedule, confirm, and manage appointments and calendars

• Provide accurate information about services, policies, and procedures

• Route calls and inquiries to the appropriate departments or staff

• Maintain and update customer records and contact information

• Handle basic billing questions, payments, and documentation when needed

• Resolve or escalate customer concerns while maintaining confidentiality CNA - Certified Nursing Assistant

Education

High school diploma

Marshwood High School-South Berwick, ME

January 2020 to Present

Marshwood High School

High school or equivalent

Skills

• Nail care

• Handling customer inquiries

• Denture care

• Nannying

• Nursing

• Account opening

• Attention to detail

• Hoyer lift

• Customer service

• Administrative experience

• Safe patient lifting practices

• Laundry

• Call monitoring

• Research

• Guest services

• Microsoft Outlook

• Call logging

• Cleaning Experience

• Oral hygiene

• Bedpan use

• Office experience

• Fact checking

• Writing skills

• Interpersonal communication

• Babysitting

• Multi-line phone systems

• Computer operation

• Technical troubleshooting support

• Shaving (patient care)

• Urinary drainage unit

• Customer support specialist experience

• Proofreading

• Patient care

• Calendar management

• Decision making

• Content editing

• Childcare

• Isolation techniques (health monitoring and safety measures)

• Phone etiquette

• Call light response (emergency response procedures)

• Problem-solving

• Technical Proficiency

• Translation assistance services

• Urinal use

• Basic math

• Hair care

• Phone communication

• Portable toilets

• Customer inquiry handling

• Customer communication

• Joint problem-solving

• CNA patient management - CNA patient management (6-10 patients)

• Pet Sitting

• Skincare

• Key Performance Indicators

• Bed linen changing

• Vital signs

• Health promotion (health monitoring and safety measures)

• Assisted living

• Microsoft Excel

• Client interaction via phone calls

• Bedpans

• Safe environment creation

• Call reporting

• Multitasking

• Community engagement

• Healthcare privacy protection

• PCA

• Time management

• Gait belt

• Clear verbal communication

• Organizational skills

Languages

• Bilingual

• English

Certifications and Licenses

CPR Certification

CNA

Contact this candidate