Versatile Customer Care & Frontline Specialist

LATRENDA JACKSON

Heartland, TX *****

*****************@*****.***

+1-214-***-****

Professional Summary

Basketball Championship Winner

Top 5 MARY KAY SELLER

PEOPLE PERSON

CARE PROVIDER

PHARMACY DELIVERY DRIVER

Problem Solver

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front End Associate Cashier/Door Greeter

Walmart-Forney, TX

May 2024 to March 2025

Greet Customer with great energy & smile

Check out customers accordingly

Help out customer & Say have a Great Day

Always help out to solve situations

Sales Consultant

Education

12th grade diploma/some college/vocational certificate Wossman High School

August 1996 to May 2000

National Honor Society

Lead Viola player in Orchestra

Starting player Basketball team

Voluntary Tutor

Spelling Bee Winner

Academic Bowl Winner

Upper secondary education

Trade school

12+

Skills

• Front desk

• Billing issue inquiries

• Observant (10+ years)

• Customer service

• SAP CRM

•

• Handling customer exchanges

• Customer support experience within education industry

•

• Technical support representative experience

• Microsoft Dynamics 365

• Live chat

• Technical Proficiency

•

• Computer literacy

• Call center

• Internal employee customer service

• Partner customer support

•

• Customer support - Customer support experience (16-20 years)

•

• Customer support experience within healthcare industry

• Freshdesk

• Stay Focus

•

• Organizational skills

• Active listening

• Order processing

• Stay Focus (10+ years)

•

• Phone customer support

• Microsoft Excel

• Providing product information

• Technical support

•

• Improving customer support response time - Customer support response time improved (More than 30%)

•

• Microsoft Office

• Time management

• Email customer support

• Salesforce

• Hair stylist

•

• Medical office experience

• Individual consumer customer service

• Data entry

•

• Managing teams in a customer support role - Largest customer support team managed (More than 20 team members)

•

• Technical troubleshooting support

• Customer support experience within technology industry

• Observant

•

• Customer support experience within finance industry

• Communication skills

• Grocery store

•

• Mary Kay Consultant

• Technical user customer support

• Call center agent experience

• Client services

•

• Customer returns handling

• In-person customer service

• Order inquiry handling

•

• Customer support experience within retail industry

• International customer service experience

•

• Phone call management

• Google Workspace

• Multitasking (10+ years)

•

• Customer service video conferencing

• Retail sales

• Customer support specialist experience

•

• Customer support experience within government industry

• Caregiver

• Microsoft Teams

•

• Office experience

• Managing customer accounts

• Sales

• Active listening (10+ years)

•

• Investor customer service experience

• Small business owner customer support experience

• Multitasking

Languages

• English

• French - Fluent

Certifications and Licenses

Driver's License

November 2026

NOVA

September 2000

HIGH SCHOOL DIPLOMA

May 2000

Contact this candidate