Customer Service & Administrative Specialist

Makayla Allen

Dumfries, VA

Phone: 571-***-****

Email: **********@*****.***

Cover Letter

[Date]

Hiring Manager

[Company Name]

[Company Address]

Dear Hiring Manager,

I am writing to express my interest in the customer service or administrative position at your company. With several years of experience in fast-paced, customer-facing roles and a strong ability to learn quickly and adapt to new systems, I am confident that I would be a valuable addition to your team. In my most recent role as a Customer Service Representative at Leonard Splaine Company Inc, I handled high-volume multi-line phone calls, managed warranties and claims, oversaw inventory, and supported dispatch operations. I became proficient with ServiceTitan, Soft Phones, and Power Selling Pros training methods, all of which strengthened my ability to communicate effectively and provide exceptional customer service.

Previously, as a Desk Receptionist for Kutztown University Housing & Residence Life, I ensured the safety and satisfaction of students while maintaining detailed documentation. I was proud to be recognized as Desk Receptionist of the Year and receive the Best Program award. During my time as an Assistant Manager at Papa John’s, I managed money handling, coordinated orders, and supported team operations. I was promoted in under a year due to my reliability, problem-solving skills, and ability to thrive in a fast-paced environment. Thank you for your time and consideration. I look forward to the opportunity to discuss how my background aligns with your needs.

Sincerely,

Makayla Allen

Resume

Professional Summary

Motivated and adaptable professional seeking a customer service or administrative position where I can expand my knowledge and experience.

Work Experience

Customer Service Representative — Leonard Splaine Company Inc Woodbridge, VA May 2025 – November 2025

- Handled multi-line phone calls

- Managed warranties, claims, and inventory

- Dispatching

Desk Receptionist — Kutztown University Housing & Residence Life Kutztown, PA May 2023 – September 2024

- Ensured student safety

- Documented incidents

- Signed guests in/out

- Awards: Desk Receptionist of the Year, Best Program Assistant Manager — Papa John’s

Springfield, VA Dec 2021 – Jan 2023

- Money handling

- Customer service

- Order management

- Promoted in under 1 year

Education

Kutztown University of Pennsylvania — B.S. Music Education (Not completed) West Springfield High School — Graduated 2022

Skills

- Microsoft Office Proficiency

- Problem Solving

- Fast Learner

- Customer Service

- Administrative Support

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