Operations Support & Customer Care Professional

E. Joshua Valentin

516-***-**** *.**************@*******.***

Professional Profile

Dedicated and bilingual professional with over 15 years of experience in high-stakes customer service, legal administration, and IT support. Proven track record of managing complex case dockets, resolving technical issues, and maintaining high client satisfaction levels. Seeking to leverage strong communication and problem-solving skills to contribute to team success in a growth-focused environment.

Core Competencies

● Customer Relations: Conflict Resolution, Claims Processing, Bilingual Communication, Client Retention.

● Technical Support: Network Configuration, Hardware Troubleshooting, Device Installation.

● Legal & Admin: Case Management (Odyssey), Evidence Handling, Legal Document Preparation, Calendar Coordination.

● Software Proficiency: MS Office Suite (Expert Excel), Google Workspace, Salesforce/CRM, Cisco Networking.

Education

08/2018 B.S. Degree Program in Security Systems Farmingdale State College 05/2014 A.S. Degree in Criminal Justice Suffolk County Community College Technical skills

● Software: MS Office Suite, Word, Excel, Access, PowerPoint, Outlook, Word Perfect, Adobe, Google, eLaw, and Splash top Business Remote, Finesse, odyssey

● Operating Systems: Windows 2010, 2011, MACos, Linux, and Samsung DeX

● Network Support M.S. VM Carbon Black, Trend Micro, Acronis, Datto Professional training:

Cisco: Networking plus Routing and Switching.

Google: Foundation of Cybersecurity and Play It Safe: Manage Security Risks Relevant Experience

4/10-2/2016 Customer Service Representative Abra-Ka-Data Systems, Inc. Deer Park, NY

● Acted as the primary point of contact for client inquiries regarding insurance claims and

policy status.

● Maintained detailed customer logs and processed policy updates, ensuring 100% accuracy in follow-up actions.

● Performed bindery work for customizations of client orders

● Organized warehouse, complete orders for customer’s stock, identified supplies for inventory

● Completed large rush orders for customers: customized supplies for booking orders

● Assisted coworkers in completing job orders

Professional Experience

4/3/25-Current Warehouse Associate on call Traba online employment Agency

● Antelco, ESPN Center, Flex, Sunland Lumber, Christie Lite and Truly Good Foods 2/24 – 12/24 Trial Clerk Orange County Circuit Court Orlando, FL

● Managed courtroom proceedings for several Judges and Magistrates, including evidence custody and exhibit entry.

● Utilized Odyssey software to manage case dockets, dismissals, evictions, and final judgments.

● Facilitated Pre-Trial Conferences by meticulously verifying service status and legal documentation.

8/17-4/16/2023 Network Support IT Support, Conference Associates Patchogue, NY

● Deployed and configured end-user devices including printers, scanners, and workstations

● Performed hardware maintenance and component replacement to minimize system downtime

● Install end devices, printers, scanners and other various devices

● Configure settings for new devices

● Organizing computer stations

● Replaced components in computers

01/17-7/17 Office Assist (Work Study) Alumni Relations Farmingdale State College Farmingdale, NY

● Performed data entry utilizing Banner software to update alumni records

● Created spreadsheets in Excel to track event participant donations

● Assisted with preparation for and facilitation of various Alumni Relations events

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