Bilingual Translator and Program Assistant Specialist

MARIAM YOUSSEF

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PROFESSIONAL SUMMARY

I am a dedicated individual who can successfully facilitate communication between people of different cultures and backgrounds. I bring a wealth of knowledge and experience to organizations requiring interpretation and translation services. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

Strong customer service skills

Great Negotiator

Project Management

Literary Translation

Fluent in English

Fluent in Arabic

Intermediate French Speaking

WORK HISTORY

10/2021 - Current

Program Assistant -Translator

CARE WITH LOVE ADULT MEDICAL DAY CARE - Jersey City, NJ Translated documents from Arabic to English.

Participated in meetings with Case Managers from Medicaid HMOs and translated for members and families that only spoke Arabic

Translated for the Administrator and Social Workers to make sure that members were able to communicate their needs and concerns.

Accompanied members to physicians appointments to assist with translation and completion of demographics of new patient paperwork. Translated for participants/doctors on the phone when needed. Engaged with clients of the Adult Medical Day Care through daily programs, events, small groups, and outings.

Monitored participation in recreational activities to provide assistance to participants. Sat with clients during programs and provided 1:1 assistance when needed 04/2017 - 10/2021

Teachers Assistant

Prodigy Day Care - Bayonne, NJ

Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency. Handed out classroom materials, like pencils, paper, and crayons. Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher. Worked with lead teacher to monitor class schedule and take attendance. Facilitated activities in small groups to reinforce concepts taught by class teacher. BAYONNE, NJ 07002 551-***-**** **************@*****.*** 02/2013 - 06/2015

French Tutor

Frontiers Language School - Alexandria, Egypt

Assisted with French homework by practicing assigned exercises and checking translation work. Maintained detailed records of French tutoring sessions using progress reports and other relevant forms. Communicated effectively with students and provided outstanding customer service. Communicated with students in French to foster confidence. 10/2012 - 02/2013

Customer Service Representative for AT&T

Sutherland Global Services, - Alexandria, Egypt

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. 05/2010 - 09/2012

Executive Secretary

NMO GROUP - Alexandria, Egypt

Handled scheduling for executive's calendar and prepared meeting agenda and materials. Transcribed phone messages and relayed to appropriate personnel. Handled confidential information in professional manner. Organized and updated schedules for executives.

Handled incoming and outgoing mail, email and faxes. Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

05/2005 - 09/2007

CUSTOMER SUPPORT - PART-TIME

XLAB - ALEXANDRIA, EGYPT

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Participated in team meetings and training sessions to stay informed about product updates and changes. Answered constant flow of customer calls with minimal wait times. 09/2004 - 05/2010

French Teacher

TAYMOUR AMERICAN SCHOOL - Alexandra, Egypt

Helped to construct cultural literacy by organizing lesson plans focused on French-speaking countries. Developed and implemented full French curriculum to meet school mission and goals. Attended department meetings to develop and update course curricula. Created reading lists with materials to promote student basic comprehension French. EDUCATION

05/2004

Bachelor of Arts: Accounting And French

Faculty Of Arts Alexandria University - Alexandria, Egypt

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