Customer Service Leader and Entrepreneur Extraordinaire
Resume:
***** ******* **. ****** **** Ca. ***** KRISTIN RAYMOND
*.*****.****@*****.***
CUSTOMER SERVICE MANAGER
PROFESSIONAL SUMMARY
Customer Service Manager with over 13 years of diverse experience, excelling in roles that demand deep understanding of customer engagement and satisfaction strategies. Leveraged expertise in digital platform optimization and innovative marketing to significantly boost web traffic and sales, alongside pioneering a unique dog training business with a strong focus on customer service excellence. Aims to apply visionary leadership and a rich blend of skills to elevate customer service standards and drive sustainable growth. EMPLOYMENT HISTORY
2022 - PRESENT
Owner and Sole Proprietor, BCL Dog Training, Loma Linda, CA Launched a thriving small business, leveraging diverse industry knowledge. Crafted unique customer acquisition strategies, capitalizing on extensive sales and marketing expertise. Delivered exceptional customer service, anticipating and meeting customer needs with genuine care. Implemented innovative marketing campaigns and promos, boosting customer retention. Managed all aspects of the business, from scheduling to bookkeeping, ensuring seamless operations.
Grew BCL Dog Training by leveraging sales expertise, resulting in a thriving client base. Developed unique training programs, enhancing dog behavioral outcomes and customer satisfaction.
Managed all financial aspects with precision, ensuring sustainable business growth. Prioritized customer feedback to improve services, fostering a loyal community. Passionately delivered top-tier dog training, making every client interaction memorable. Pioneered advanced dog training techniques, setting industry benchmarks. 2019 - 2024
Communications Marketing Manager, California Showcase Construction, California Orchestrated digital platform transformation, boosting web traffic to 17.8K Generated $62K in online sales
Handled customer inquiries, providing product-specific solutions Employed strategic digital optimizations to convert 3K to 17.8K web visits Resulted in significant online sales growth
Masterminded digital strategy, boosting web visits to 17.8K & driving $62K in sales. Reimagined online presence, propelling web traffic to 17.8K & earning $62K from digital channels. Pioneered digital transformation, elevating web traffic to 17.8K & securing $62K in online revenue. Refined digital platforms, growing web audience to 17.8K & generating $62K in sales. Led team to enhance digital engagement, resulting in a 300% increase in web traffic. Introduced new digital marketing strategies, doubling online revenue. 2014 - 2018
Canvass Manager, California Showcase Construction, California Spearheaded a team of 12 canvassers, focusing on sales training and empowerment Implemented novel training methods, enhancing canvassing abilities Recruited and trained new hires using cost-efficient resources Conducted performance evaluations and CRM analysis for client satisfaction and sales improvement Optimized team processes, boosting efficiency and sales results Optimized CRM strategies, boosting client satisfaction and sales efficiency. Cultivated a growth mindset, significantly improving team performance. Managed budget meticulously, maximizing resource use for peak team performance. Elevated sales by redefining training, enhancing team skills and efficiency. Analyzed CRM data to drive client satisfaction, refining sales strategies. Introduced innovative training methods, fostering a high-performance team culture. EMPLOYMENT HISTORY
2011 - 2014
Field Marketer, California Showcase Construction, California Generated leads via door-to-door marketing
Demonstrated product expertise to potential clients Built professional relationships to foster trust
Precisely tailored product pitches to individual needs, enhancing customer satisfaction. Passionately conveyed product value, igniting homeowner interest and driving sales. Strategically analyzed market trends to optimize marketing approaches, maximizing impact. Boosted sales through effective door-to-door strategies and in-depth product demos. Energized homeowners with compelling product stories, sparking significant interest. Leveraged market trends to refine marketing tactics, enhancing outreach effectiveness. SEP 2022 - PRESENT
Fitness instructor, LA Fitness, San Bernardino
Conducting engaging fitness classes at LA Fitness
Boosted class productivity by 20% via strategic planning Fostered a supportive environment for all gym members Introduced innovative workout routines for enhanced vitality Improved member satisfaction through tailored interactions Introduced virtual fitness challenges, expanding class accessibility and engagement. Cultivated a community through personalized feedback, enhancing member loyalty. Optimized workout plans for efficiency, maintaining a 20% improvement in class flow. Elevated class energy with dynamic routines, ensuring a positive and motivating atmosphere. Revolutionized gym's digital presence, increasing online class sign-ups by 30%. Launched a wellness program, integrating mindfulness with fitness, boosting overall member wellness. EDUCATION
Graduate Diploma, Redlands High-school
Business Administration and Marketing, San Bernardino Valley College Certification for dog trainer, Catch Canine
Program for canine overall wellness and sports medicine and fitness, Avidog with Chris Zink and Gayle Watkins SKILLS
California Food Handlers Card A.B.C Certificate
Business Development Animal Care
Vast knowledge of animal anatomy, injuries, illness, and C.P.R Appointment Setting and Scheduling Customer Service Customer Acquisition and Retention Sales and Marketing Bookkeeping and Accounting
Basic knowledge of most computer programs and software Time Management for myself and a team of employees Communication skills, ice breakers, I can talk to pretty much anybody and make them feel comfortable with me Efficient at multitasking, time management, and great phone etiquette SKILLS
Problem solving Leadership
Fitness Instruction Associate Member Therapy Dogs International Owner and Sole Proprietor Customer Service Excellence Responsible for every aspect of business Bookkeeping/ Accounting/ and Marketing Redesigned and optimized company website, Facebook, Instagram, and YouTube channel
Managed organizational advertising reconstitution
Coordinated cross-functionally with a third-party marketing outfit Canvass Manager
Provided effective training and mentorship Utilized cost-effective recruiting tools Conducted continual performance evaluations
Initiated enterprise-wide training program and supplementary standard operating procedures
Employed strategic roadmaps to assess, manage, and augment team performance
Administered annual budget
Field Marketer
Ice breakers, establishing trust, and making friendships in a professional manner
Building need recognition for products
Communicating clearly the benefits and getting the homeowner excited about the idea of an upgrade or service
Handle multiple objections using rebuttals based on a vast knowledge of products
Business Administration and Marketing
Certification for dog trainer
HOBBIES
Avidog with Chris Zink and Gayle Watkins Program for canine overall wellness and sports medicine and fitness
I have been volunteering in my community for 5 years. As a therapy dog handler, I go into the community to different facilities like memory care. Places, special needs, groups, developmentally disabled. Adults outpatient programs and I take my dog and we try and be supportive. To whatever they may be going through. So basically I just go into the community. And build relationships and take my dog so they can get the healing of a pet. This has by far been one of the most rewarding things i've ever done in my life. We went to a memory care facility. And we would visit a lady named Ida. And she was already in late stages of dementia when we were visiting and COVID hit and we didn't go for almost 2 years and when we went back soon as she saw my dog, she yelled out his name and one of the orderlies told me later on that day that most of the time, she. Doesn't even remember her own name so. It proved to me that what I'm doing makes a difference to them. So that was really a neat experience!
Contact this candidate