Product & Program Manager - E Commerce & IT Solutions

Kyle Scarborough

Austin, Texas, United States

***************@*****.***

Mobile: +1-512-***-****

www.linkedin.com/in/kylescarborough

SUMMARY

I am a creative and analytical problem solver, innovating solutions to customer, business, and technical challenges. Skilled in program management and product development, I have owned the life cycle of proprietary enterprise content management systems and played an integral role in the development of E-commerce and merchant service solutions. Experienced in IT, B2B and B2C operations, I have streamlined processes to achieve operational excellence through efficiency and agility, resulting in improved service quality and reliability. Excelling in cross-functional leadership, I have shared business and technical acumen through effective group and interpersonal communication, influencing collaboration and convergence between stakeholders across departments and levels of staff.

EXPERIENCE

E-Business Management / IT Product Management Consultant MAR 2016 – SEP 2023

Dell Technologies Round Rock TX US - REMOTE

•Demonstrated cross-functional leadership as a technical product owner of global e-commerce user experiences, elevating user engagement across product and solutions webpages while contributing to lifts in conversion traffic.

•Advanced technological innovation and standardized business logic, securing a United States Patent (US011343336) for AUTOMATICALLY SYNDICATING LICENSED THIRD-PARTY CONTENT ACROSS ENTERPRISE WEBPAGES, paving the way for innovative content management practices.

•Served as program manager orchestrating customer engagement and conversion optimization strategies through the global merchandizing of licensed third-party and user generated content, alongside the development of vendor and licensing management, and procurement policy and procedure.

•Served as technical product owner of the program's data security, governance and compliance platform, enhancing organizational accountability while reducing risk and OPEX through streamlined automation.

•Managed a diverse team of globally distributed content managers across North America, Latin America, EMEA, and APJ as a web production and content operations manager, optimizing workflow and efficiency and maximizing site performance.

E-Commerce Management Consultant OCT 2014 - MAR 2016

Dell Round Rock TX US - REMOTE

•Served as a technical product owner of digital marketing tools and media/content management platforms, driving innovative solutions for corporate brand and thought leadership communications.

•Managed content operations for corporate brand and thought leadership platforms, enhancing audience engagement through content optimization.

•Contributed to digital strategy for corporate and thought leadership messaging, significantly boosting brand visibility while promoting consistent brand voice.

Content Management Consultant OCT 2010 - SEP 2014

Dell Round Rock TX US - REMOTE

•Managed content operations and quality assurance for the development and publication of global corporate communication websites in 28 languages, strengthening the company's online presence.

•Executed content strategies for global corporate and brand communications as a web producer, ensuring alignment with enterprise objectives and brand identity.

•Served as a technical product owner managing the roadmap of functional and technical improvements for global corporate communications customer experiences, ensuring alignment to website standards.

•Orchestrated the publication of high priority, time-sensitive or embargoed content updates including Mergers & Acquisitions and Investor Relations announcements.

Customer Success Manager SEP 2009 - SEP 2010

Cartwheel Communications Selma TX US - REMOTE

•Managed web consulting projects focused on web development, optimization, and UX design while delivering client CMS administration and training

Operations Manager FEB 2007 – JUN 2009

myARCworld, Inc New Braunfels TX US - ON-SITE

•Championed process improvement initiatives and managed company workflows, order processing, and fulfillment procedures as operations manager, optimizing operational efficiency.

•Conducted in-depth research and development of POS merchant service solutions as a product analyst, enhancing product offerings.

•Provided consulting on web development and UX design projects for clients, alongside CMS administration and training as a web consultant.

EDUCATION

Artificial Intelligence (CAIC - Certified Artificial Intelligence Consultant)

USAII - United States Artificial Intelligence Institute Dallas TX US

Cloud Computing (Post-Graduate Program)

University of Texas, McCombs School of Business Austin TX US

Application Programming, Design/Media (Webmaster Certification)

Austin Community College Austin TX US

Film & Video Production, Audio Engineering (Certification)

Houston Community College Houston TX US

Fine/Studio Art, Men’s NCAA Gymnastics (Undergraduate)

University of California, Berkeley Berkeley CA US

PROFESSIONAL CERTIFICATIONS

Certified Scrum Professional – Product Owner (CSP-PO), (A-CSPO), (CSPO); Certified Agile Facilitator (CAF); Certified Agile Leader 1 (CAL 1); Certified Agile Scaling Practitioner 1 (CASP 1)

Scrum Alliance Inc. Westminster CO US

CompTIA Cloud Essentials+

Computer Technology Industry Association Downers Grove IL US

ISC2 Certified in Cybersecurity (CC)

International Information System Security Certification Consortium Alexandria VA US

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