Customer Service & Office Administrative Professional
Resume:
Suki R. Rohan
Binghamton, NY *****
*********@*****.***
Objective: Skilled, hardworking, and adaptable individual seeking a position working with the public in a Customer Service position
•Work well in a high-pressure environment.
•Well-organized and efficient.
•Quickly learn procedures and methods.
•Friendly - can get along well with others.
•Dependable - can work without supervision.
•Demonstrated ability to work effectively with clients.
Relevant Experience:
General Office / Receptionist
•Scheduled appointments and maintained and updated appointment calendars Filed and maintained records.
•Heard and resolved complaints from customers and public.
•Analyzed data to determine answers to questions from customers and members of the public.
•Answered incoming calls to provide information, taking messages and scheduling appointments.
•Greeted persons entering establishment, determined nature and purpose of visit and directed and escorted them to specific destinations.
•Provided information about establishment, such as location of departments and offices, employees within the organization and services provided.
Customer Service
•Obtained and examined all relevant information to assess validity of complaints and to determine possible causes that could have caused their issues or complaints.
•Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
•Contacted customers to respond to inquiries and to notify them of any planned adjustments to their claim. Referred unresolved customer grievances to designated departments for further investigation.
Work History
Broome County Department of Social Services Social Services Examiner 2025- present.
Broome/Tioga Workforce Keyboard Specialist 2023- 2025
Home Care Service Personal Assistant 2020 - 2023
Paper Alternative Solutions Customer Service Rep 2017-2019
Education:
Liberty University Masters – Public Policy/Administration Lynchburg, VA
Binghamton University Bachelors – English History Binghamton, NY
SUNY Broome AAS – Liberal Arts Binghamton, NY
Contact this candidate