Customer Service & Front Desk Specialist
Resume:
Sherrell Burgess
Apex, NC *****
*******@*****.***
Work Experience
Guest Service Representative
Residence Inn-Durham, NC
June 2021 to May 2022
• Welcomed and checked in guests, providing a warm and friendly first impression
• Efficiently processed payments, posted charges, and balanced cash drawers with minimal discrepancies
• Managed incoming phone calls and emails, providing accurate information and assistance Night Auditor
Fairfield Inn-Durham, NC
February 2020 to May 2021
• Performed night audit duties, including reconciling daily transactions and preparing financial reports
• Managed front desk operations during overnight shift, ensuring smooth check-in/check-out process for guests
• Maintained accurate records of all guest interactions, requests, complaints, and resolutions in the hotel's database system
Customer Service Representative
Target-Durham, NC
August 2018 to October 2020
• Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
• Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
• Efficiently handled returns or exchanges according to company policies, ensuring customer satisfaction while adhering to established guidelines
Cashier
Kroger-Durham, NC
November 2017 to July 2018
• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
• Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
Food and Beverage Supervisor
Marriott-Durham, NC
February 2005 to August 2017
• Maintained inventory levels by conducting regular audits, minimizing waste while ensuring adequate supply for daily operations
• Scheduled shifts efficiently based on forecasted business volume while maintaining labor cost within budgetary guidelines
Guest Services Representative
Education
Business (High School Diploma)
Garfield High-Akron, OH
July 1994 to June 1999
Skills
• Customer service
• Hospitality
• Organizational skills
• Cash handling
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