Customer Service & Logistics Specialist

Thomas Mejorado, Jr.

Customer Service Specialist

********@*****.*** • 682-***-****

LinkedIn • Dallas, TX

Adaptable and detail-oriented professional with multifaceted background in warehouse management, route optimization, and customer service excellence. Excel at streamlining processes to enhance efficiency and accuracy across various logistics and service-driven environments. Committed to delivering best-in-class service, improving customer experience, and ensuring compliance with policies. Skilled in assessing client requirements, addressing unique needs, and maximizing satisfaction levels. Capable of expertly operating vehicle, managing fuel costs, and promoting timely deliveries. Known for impeccable safety record, vehicle maintenance, and strong ability to consistently meet and exceed delivery schedules. Track record of ensuring efficient warehouse operations through accurate documentation, organization, and teamwork.

Areas of Expertise

● Operations Management

● Inventory Control

● Customer Service Management

● Cost Reduction

● Team Leadership & Collaboration

● Logistics Coordination

● Supply Chain Management

● Safety Protocol Adherence

● Warehouse Management

Professional Experience

FedEx Express, Irving, TX

Loop Lead

2020 — Present

Collaborate with team members to efficiently load, unload, and sort packages in high-volume warehouse setting. Adhere to strict safety protocols to maintain secure work environment. Utilize delivery service knowledge and customer interaction skills to ensure timely distribution and customer satisfaction. Create daily service routes to ensure timely package delivery.

●Consistently met service times and goals, contributing to reliability and efficiency of route operations.

Pioneer Fasteners & Tools Inc., Euless, TX

Warehouse Lead

2019 — 2020

Managed warehouse operations, including coordination of equipment maintenance and supply ordering for leading fasteners and tools distributor. Oversaw scheduling of material deliveries to ensure timely receipt and inventory accuracy. Executed financial responsibilities by overseeing bill payments and maintaining cost-effective supplies inventory.

●Certified and operated forklifts to facilitate efficient movement of goods within facility.

●Enhanced operational efficiency by implementing efficient maintenance schedule for warehouse equipment.

FedEx Express, Irving, TX

Loop Lead

2015 — 2017

Assisted in streamlining processes for package handling and distribution. Ensured efficient daily route operations to drive customer satisfaction. Coordinated sorting and loading of packages within high-volume environment.

●Ensured daily routes met service standards through strategic route planning.

●Fostered collaborative environment to increase team morale and lower turnover rates.

Grandpa Tony's, Location

General Manager

2008 — 2015

Managed weekly payroll and inventory levels to ensure efficient restaurant operations. Oversaw supply purchasing to maintain optimal stock levels for uninterrupted service. Updated financial records and managed bill payments using QuickBooks for accurate financial tracking.

●Implemented inventory control measures that minimized overstock and reduced spoilage.

●Contributed to financial performance by reducing food costs while maintaining high quality.

●Fostered collaborative environment that improved staff productivity and customer satisfaction.

Margarita Joe Inc., Dallas, TX

Owner / Operator

2006 — 2014

Drove operational excellence and organizational success by strategically managing day-to-day business operations. Executed accurate billing and invoicing procedures while ensuring prompt payments and financial accountability. Oversaw logistics for efficient pick-up and delivery services to drive customer satisfaction. Conducted regular repair and maintenance on equipment to guarantee operational efficiency and reliability.

●Maximized cost-effectiveness by efficiently managing supply budgets and reducing operational expenses.

●Developed and implemented robust marketing strategies that expanded customer base and increased market share.

Education

College Studies

University of Texas at Arlington, Arlington, TX

Technical Proficiencies

Microsoft Office Suite: Excel, Word, PowerPoint

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