IT support network engineer IT-helpdesk

Dejan Petrovski

IT Network Administrator

email: **************@*******.*** Phone: +389-**-**-****

Professional Summary

IT Support Specialist and Network Technician with 2+ years of experience in network configuration, troubleshooting, routing/switching, and end-user support. Recently completed Cisco Networking Academy (2024), with hands-on knowledge in Windows Server 2016, Cisco routers/switches, controlers and network monitoring tools.

- Network Administration (LAN/WAN)

- Cisco Routing & Switching

- Windows Server

- Server Monitoring

- Troubleshooting & IT Helpdesk

- Hardware & Software Support

- Remote Desktop Services (RDP)

- Technical Documentation

- Cybersecurity Fundamentals

Education

Cisco IT Networking Academy – Completed at Faculty of Information Technology, February 2024

Diploma in Mechanical Engineering 3 years program

Ss. Cyril and Methodius University, 2011

Professional Experience

IT Specialist

Sferakompjuteri

01.2025 – Currently

IT Network administrator

IT Support & Network Administrator

Interspace Telecom Provider – Skopje

09.2024 – 01.2025

- Managed client-side support and troubleshooting for telecom clients

- Configured routers and switches

- Maintained network infrastructure and monitored servers

- Worked with Windows-based tools for system monitoring Technician (Video/Audio Department)

TV Station Sonce

12.2014 – 07.2024

- Maintained studio equipment, AV systems, and basic networking

- Assisted in system repairs and updates

IT Support Specialist

Telekom.mk

11.2018 – 08.2019

- IT support and ticket resolution

- Troubleshooting hardware and software issues for end users, including assisting with router and LAN cable connections, performing device restarts, and monitoring network status using internal diagnostic tools.

Customer Representative / Network Client Handler

CREDITEXPRESS

07.2005 – 05.2012

- Negotiated and communicated with clients from telecom and banking sector

- Assisted with back-end technical coordination for client systems Languages

English — Upper intermediate (B2) proficiency in reading, writing, speaking, and listening.

German — intermediate (B1) in all language skills

Driver’s License

Category B

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