Versatile Educator with Customer Service Expertise

JALYN J. BROWN

WORK EXPERIENCE

PROFESSIONAL SUMMARY

Teaching Aide Special Needs, ACDS Sep 2024 – Aug 2025 Assisted students with special needs across academic, social, and behavioral development, providing individualized support to meet learning goals. Collaborated with teachers, therapists, and families to implement and adapt Individualized Education Plans

Created and facilitated inclusive classroom activities that promoted confidence, independence, and participation.

Maintained a calm, supportive environment while managing challenges and encouraging growth. Sales Associate, Victoria’s Secret Sep 2025 –

Present Assist customers with sizing, product recommendations, and gift selections to support strong daily sales.

Maintain an organized, visually appealing sales floor through restocking, folding, and merchandising. Handle transactions efficiently while delivering friendly, responsive service during peak seasonal traffic. Barista, Starbucks Jul 2022 – Jul 2024

Delivered high-quality customer service in a fast-paced, high-volume environment while maintaining accuracy and efficiency.

Built connections with regular customers and anticipated needs to foster loyalty and repeat business. Assisted in training new team members by modeling strong communication, teamwork, and operational standards.

Managed order preparation, cash handling, and customer interaction simultaneously without sacrificing service quality.

Student Historian, New-York Historical Society Jun 2023 – Aug 2023 Conducted archival research and prepared written and oral presentations on New York City's cultural and social history.

Collaborated with peers to design mini-exhibitions and educational resources accessible to broad audiences.

Gained professional exposure to museum operations, historical interpretation, and public education practices.

Education Intern, Brooklyn Museum Oct 2023 – Aug 2024 Designed and facilitated gallery tours, interactive workshops, and learning sessions for diverse visitor groups. Developed teaching materials and engagement strategies tailored to varied age groups and learning styles. Helped coordinate community programs and events that connected the public with art and culture. Strengthened communication and public speaking skills through presentations to children, teens, and adults. Seasonal Sales, Associate Bath & Body Works Sep 2024 – Jan 2025 Provided friendly personalized customer service during peak holiday seasons in a high-volume retail setting.

Assisted shoppers with product selection, gift recommendations, and promotions to drive sales. Maintained visually appealing displays and ensured merchandise was fully stocked and organized. Processed transactions efficiently while meeting daily sales goals and supporting team productivity. Skilled in facilitating learning experiences, engaging diverse audiences, and supporting inclusive environments. Combines strong communication, organization, and teamwork skills with a passion for art, culture, and community engagement.

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347 - 616 - 5024

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