Remote-Ready Administrative & Customer Support Professional

CRYSTAL BERTRAM

*** ******* **. ******* **. *****

423-***-**** *****************@*****.***

Remote-Ready High-Speed Internet Quiet Workspace

PROFESSIONAL SUMMARY

I am a reliable, detail-oriented remote professional with strong customer service, administrative, and communication skills. Experienced in handling calls, email, and data entry while working independently and meeting deadlines. Known for accuracy, empathy, and staying productive in fast-paced remote environments. I have experience in the medical field as an engagement specialist in mental health, as well as a referral coordinator.

REMOTE-READY SKILLS

Customer Support (Phone, Chat, Email)

Data Entry & CRM Systems

Scheduling & Calendar Management

Microsoft Word, Excel & Google Docs

Typing 50+ WPM

Problem Solving

Multitasking

Time Management

Confidential Information Handling

PROFESSIONAL EXPERIENCE

Customer Service Representative

Ableto – Remote / Flex agent between Engagement Specialist and Customer Service Center

02/2022 – 08/2025

Answered inbound calls, emails, and messages from customers

Resolved account, and service issues with professionalism

Forwarded cases as needed to the appropriate departments

Entered detailed notes into CRM systems

Maintained high customer satisfaction and call quality scores

Followed scripts, procedures, and compliance guidelines

Explained the details of what was available to customers and helped schedule with available therapist.

Confirmed eligibility and benefits checks to inform patients of any cost share.

Retail / Front Desk Associate

JTV – Remote

07/2019 – 02/2022

Provided customer support in person and by phone

Handled payments, refunds, and inquiries

Maintained organized records and logs

Sold Jewelry to customers and maintained sales requirements and meet incentives.

Referral Coordinator

Mountain Peoples Health Council – Huntsville Tn. Office

09/2016 – 04/2021

Provided referral support in person and by phone

Completed referral process for 15 physicians including specialists scheduling and diagnostic testing requests.

Completed approval requests and benefits documentation.

Confirmed eligibility between patients insurance and facility/physician groups.

Documented all interactions within EMR.

Maintained organized records and logs as well as HIPAA compliance.

Worked with patients to schedule at their convenience and within availability.

Followed up on all specialists reports and testing results to confirm physicians received needed results.

TECHNOLOGY

Windows & Web-Based Systems

Zoom, Teams, Google Meet

Microsoft Office & Google Workspace

Email, Chat & CRM Software

EDUCATION

High School Diploma

Scott High School – Huntsville TN

Associates of Science

Roane State Community College – Huntsville TN

WHY EMPLOYERS CHOOSE ME

Dependable and punctual

Calm and professional on calls

Accurate with data and records

Works well without supervision

Learns new software quickly

Loves helping customers

Contact this candidate