Aspiring IT Support Specialist Resume Title

Mukenge S. Mutshipayi

Buffalo, NY *************@*****.*** 716-***-****

https://www.linkedin.com/in/mukenge-mutshipayi-433013269/ Professional Summary

Aspiring IT Support Specialist with hands-on experience in troubleshooting hardware, software, and operating systems. Currently pursuing CompTIA A+ Certification with a strong foundation in IT support fundamentals, including hardware installation, system configuration, and network management. Skilled in problem-solving, customer service, and multitasking under pressure. Background includes practical experience gained through training at Per Scholas and professional roles requiring attention to detail and teamwork.

Technical Skills

Hardware Troubleshooting and Installation: Proficient in diagnosing and resolving hardware issues, assembling and disassembling computer components, and performing upgrades. Operating Systems Management: Competent in configuring and maintaining Windows, Linux, and macOS environments. Familiar with user account management, file systems, and system updates. Networking Fundamentals: Knowledgeable in TCP/IP, DNS, and DHCP protocols. Capable of setting up and troubleshooting basic network connections.

Cybersecurity Principles: Understanding of fundamental security concepts, including threat detection, safe computing practices, and access control measures. Virtualization and Cloud Computing: Exposure to virtualization tools and cloud platforms, enabling efficient resource management and system deployment. Command-Line Proficiency: Experience using command-line tools for system management and troubleshooting across multiple operating systems. IT Support Tools: Familiar with ticketing systems and remote desktop applications for efficient issue resolution.

Education

IT Support Training Program Expected Completion: February 2026 Per Scholas Buffalo

● Comprehensive training in IT support fundamentals aligned with CompTIA A+ 1101 and 1102 certifications.

● Hands-on experience in hardware assembly, system troubleshooting, and network configuration. GED High School Equivalency

Buffalo Public School, Adult Education

Certifications

● Cisco Hardware and Software Certificate

● CertNexus CyberSAFE: CBS-410

● CompTIA Tech+ Certificate

● Pursuing CompTIA A+ Certification Expected Completion: February 2026 Achievements and Projects

● Computer Assembly Project: Successfully disassembled and reassembled a computer system, gaining practical experience in hardware installation and troubleshooting with Per Scholas Buffalo.

Professional Experience

Environmental Service Aid

Catholic Health (Mercy Hospital of Buffalo)

May 2024 – Present

● Maintained a clean and organized environment in a high-pressure healthcare setting.

● Demonstrated time management and attention to detail while adhering to safety protocols.

● Collaborated with team members to ensure smooth daily operations. Machine Operator

Buffalo Wire Works

April 2023 – May 2024

● Operated and maintained manufacturing machinery, ensuring adherence to production standards.

● Developed problem-solving skills by troubleshooting equipment issues under tight deadlines.

● Worked effectively in a team to meet production goals and maintain quality assurance. Mental Health Mobilization

Doctors Without Borders — Zimbabwe

April 2022 – February 2023

● Supported refugees experiencing trauma, displacement, and major lifestyle transitions due to conflict.

● Provided compassionate listening, basic counseling support, and guidance to help individuals navigate emotional and practical challenges.

● Assisted outreach efforts aimed at improving mental-health awareness and access to resources within refugee communities.

● Strengthened crisis-communication, empathy, and cross-cultural support skills. Interpreter

UNHCR — Zimbabwe

2018 – 2023

● Interpreted for refugees, asylum seekers, and UNHCR staff during interviews and case processing.

● Ensured accurate, culturally sensitive communication across multiple languages.

● Helped individuals understand legal, social, and resettlement information.

● Maintained professionalism and discretion while supporting vulnerable populations.

● Assisted field teams with community outreach and coordination. Skills and Strengths

● Effective communication and customer service skills developed through professional and volunteer experiences.

● Strong critical thinking and problem-solving abilities, honed through IT training and previous roles.

● Proven ability to work under pressure and manage multiple priorities efficiently.

● Languages: French, Swahili, Lingala, and Tshiluba

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