Customer Service Agent with 4+ Years Experience

**** * ********* **, ******, UNITED STATES, ***** *

*******************@*****.*** * 909-***-****

CRISTINA PALACIOS

Customer Service Agent

PROFESSIONAL SUMMARY

Customer Service Agent with 4 years of experience delivering exceptional service and fostering client relationships. Skilled in

time management, digital literacy, and creative thinking, consistently enhancing customer engagement and satisfaction, Adept at

implementing efficient systems and solutions to improve service quality and operational efficiency.

EMPLOYMENT HISTORY

CUSTOMER SERVICE May 2021 - Nov 2024

Carrillo’s Nails Los Angeles

¢ Delivered exceptional customer service at Carrillo’s Nails, fostering client relationships and enhancing satisfaction. Skillfully

managed appointments and resolved issues promptly.

4 Boosted client retention at Carrillo's Nails through personalised service. Implemented efficient scheduling system, reducing

wait times and increasing daily appointments.

4 Managed the printing of necessary documents for client meetings and transactions

4 Greeted clients at the main entrance and facilitated their check-in-progress

4 Introduced digital feedback system at Carrillo’s Nails, gathering valuable client insights. Proposed and implemented service

improvements based on customer suggestions.

BABYSITTER Oct 2022 - Present

In-home babysitter Rialto

4 Work closely with parents to understand children's needs and preferences. Provide regular updates on children's progress and

behavior.

4 Implement age-appropriate activities to enhance children’s skills. Track and report on developmental milestones, adapting

approaches as needed.

4 Foster children's growth through tailored activities, ensuring safety and engagement. Collaborate with parents to align care

strategies and provide comprehensive progress report

4 Meticulously monitor developmental milestones, adjusting care plans accordingly. Maintain detailed logs of daily activities,

dietary intake, and behavioral observations.

+ Design creative, age-appropriate learning experiences to stimulate cognitive development, Introduce interactive games and

educational apps to enhance digital literacy skills.

SKILLS

‘Time Management, Digital Literacy, Organizational Skills, Creative Thinking, Customer Engagement,

Good With Technology (Experienced), Empathetic.

EDUCATION

HIGH SCHOOL DIPLOMA ‘Aug 2020 - May 2024

Etiwanda High School Fontana

ASSOCIATES Nov 2024 - Present

International College of Health Sciences Florida

Pediatric Nursing Program

LANGUAGES

English (Native), Spanish (Native).

HOBBIES

love listening to music and singing for crowds. I enjoy making connections with people in every aspect of my life, whether

it's my personal life or professional life. I've done countless hours of community services as a Lion's Club member since 2018,

as well as volunteering with my local food drive.

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