Customer-Focused Operations Leader and Service Expert

Malanie Grist

Kuna, ID

Phone: 208-***-****

Email: ************@*****.***

Professional Summary

Experienced operations leader and customer service professional with a strong background in team supervision, food service, healthcare support, and financial accountability. Proven ability to manage staff, improve customer satisfaction, control costs, and maintain compliance with safety and regulatory standards. Recognized for professionalism, efficiency, and strong communication skills.

Professional Experience

Cupbop Korean BBQ

Operations / Restaurant Manager

Kuna, ID

June 2019-current

● Oversaw daily operations including staffing, customer service, and financial performance

● Managed and trained a team of 8–15 employees

● Reduced operational expenses by 3% through cost-control initiatives

● Improved customer satisfaction by retraining service standards

● Created employee schedules while controlling labor costs

● Managed inventory and minimized waste

● Ensured compliance with health, safety, and sanitation regulations

● Monitored budgets and tracked daily revenue using Excel

● Communicated with vendors, corporate teams, and staff to maintain smooth operations Cook

Kuna School District – Kuna, ID

Oct 2016 – May 2017

● Prepared meals following strict recipes and food safety standards

● Worked efficiently and independently in a fast-paced environment

● Interacted daily with students, parents, and faculty

● Participated in monthly staff and civil rights training Shift Supervisor

Papa Murphy’s – Kuna, ID

Aug 2015 – Sept 2016

● Supervised a team of 6 employees

● Provided in-person and phone customer service

● Resolved customer concerns professionally

● Handled cash management and nightly deposits

● Assisted with food preparation and cashier duties Cashier / Customer Service Clerk

Paul’s Markets – Kuna, ID

May 2012 – Aug 2015

● Operated cash register and handled daily transactions

● Assisted customers in person and by phone

● Processed bill payments and Western Union transactions Veterinary Assistant / Receptionist

AVACC – Meridian, ID

Jan 2011 – Jun 2011

● Checked in patients and scheduled appointments

● Assisted with basic clinical duties including blood draws and surgical prep

● Processed billing and collected payments

● Maintained a clean and sanitary environment

CSR / Phlebotomist

Central District Health Department – Boise, ID

Jun 2003 – Dec 2004

● Performed daily venipunctures for HIV and syphilis testing

● Assisted with immunizations and refugee health screenings

● Maintained patient confidentiality and accurate records

● Processed Medicaid submissions

Education & Certifications

Some College – Veterinary Technology (Online)

2007 – 2009

Phlebotomy Certification

American Institute of Health Technology – 2003

High School Diploma

Kuna High School – 2003

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