Dedicated Education Support Specialist

**** ********** *****

Waldorf MD, *****

240-***-****

***************@*****.***

Lucy Natalis Mercedes

SKILLS AND QUALIFICATIONS

● Special Education Assistance & Classroom Support

● Customer Service & Conflict Resolution

● Inventory Management & Clerical Work

● Strong Communication & Teamwork

● Microsoft Office & Data Entry

EXPERIENCE

Early learning center, Waldorf MD special education teachers aid

October 2024 - January 2025

● Assisted students with special needs in daily tasks, including feeding, hygiene, and learning activities.

● Supported teachers in classroom instruction and individualized learning plans.

● Provided emotional and academic support to students with disabilities. Stephen Decatur Middle School, Clinton MD Dedicated aid March 2024 - June 2024

● Provided one-on-one support to students with special needs, ensuring academic and behavioral success.

● Maintained detailed documentation of student progress and daily activities.

● Assisted in classroom management, ensuring an inclusive learning environment.

Home depot, Upper Marlboro MD Customer service associate March 2023 - August 2023

● Handled customer concerns, returns, and damaged equipment, ensuring positive shopping experiences.

● Resolved customer complaints and de-escalated issues with professionalism.

● Led interactive Kids Workshop events, fostering teamwork and creativity in children.

Wendy’s, Upper Marlboro MD cashier

July 2022 - November 2023

● Processed transactions accurately and efficiently in a fast-paced environment.

● Ensured food safety and sanitation standards were met.

● Delivered excellent customer service while maintaining a clean and organized workspace.

EDUCATION

Frederick Douglass High School,Upper Marlboro MD — High school diploma

September 2019- May 2023

VOLUNTEER EXPERIENCE

Prince George’s County Police Department – Clothing & Supply Division

● Managed inventory and ensured accurate record-keeping of police and crossing guard supplies.

● Assisted in organizing and maintaining department equipment.

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