Persistent, Diplomatic Customer Relations Specialist
Resume:
Priscilla N. Wood
Direct Contact: 918-***-**** **********@*****.***
EDUCATION
University of Central Oklahoma
Master of Education (GPA: 4.0)
Edmond, OK
Dec. 2012
Wheaton College
Bachelor of Arts: Interdisciplinary Studies (GPA: 3.16)
Wheaton, IL
Dec. 2003
WORK EXPERIENCE
EXPRESS EMPLOYMENT PROFESSIONALS INTERNATIONAL HEADQUARTERS
Software Transition Triage Representative
Answered phone calls to assist in the transition to two new software programs for functions such as assigning talent to new jobs, posting new positions, etc.
OKLAHOMA CITY, OK
Dec. 2025-Feb. 2026
ROBERT HALF AT HERTZ CORPORATION
Temporary-to-Hire Recovery Specialist
Collect from insurance companies, credit card companies, and renters for damages to vehicles involved in accidents during rental periods while maintaining clients’ loyalty to renting from Hertz by making payment obligations or sending them to a collections agency
OKLAHOMA CITY, OK Sep. 2025-Dec. 2025
SCOTT TABARES STATE FARM AGENCY
Customer Relations Representative
Performed policy reviews, processed payments and changes in person, by phone, and online
MOORE, OK
Jun. 2025-Jul 2025
ARNOLD & SMITH LAW FIRM, PLLC
Client Services Representative
Processed mailed credit card statements, analyzing them to categorize them according to if they belong to clients’ programs with a particular product line
OKLAHOMA CITY, OK
Mar. 2025-May 2025
CONNER & WINTERS, LLP
Legal Receptionist
Greeted clients, vendors, and other visitors
Answered the phone, route calls to intended attorney and legal staff
Opened the office; Closed the office as needed
Synthesized, edited, and created new content for reception desk manual
Submitted online building work order requests
Scheduled meetings, placed food orders for meetings, reserved parking for guests
OKLAHOMA CITY, OK
Jun. 2023-Mar. 2025
Deer Creek Public Schools, Mustang Public Schools, Yukon Public Schools
Substitute Teacher/Paraprofessional
Provided substitute teaching and paraprofessional services for permanent staff
Oklahoma City, Deer Creek, Mustang, Yukon, OK
Mar. 2023-May. 2023
TVC (Truckers’ voice in court) Pro-driver LLC
Attorney Relations Customer Service Representative I
Cultivated working relationships with network provider attorneys
Expanded provider attorney network by recruiting new attorneys
Assigned and referred legal cases to network provider attorneys
Oklahoma City, OK
Jan. 2023-Sep. 2022
Klepper Law Firm/Interstate Trucker
Legal Assistant-Intake Department (English/Spanish Bilingual)
Provided legal intake case entries for traffic defense cases via phone calls
Chosen by my supervisor to review gratis cases for accuracy and error correction
Oklahoma City, OK
Sep. 2019-Oct. 2021
Oklahoma House of Representatives (Temporary Position)
Session-Only Receptionist/Operator
Greeted guests and implemented call routing and forwarding to Oklahoma State Representatives and staff
Created and maintained spreadsheet for high school House pages
Oklahoma City, OK
Feb. 2019-May 2019
TVC Insurance Agency (An OAA Member Agency) Personal Lines Client Service Agent
Sold and serviced personal lines insurance policies to CDL holders and families
Oklahoma City, OK
Feb. 2018-Sep. 2018
MEMBERSHIPS
Central Oklahoma Association of Legal Assistants (“COALA”) Aug. 2024-Presernt
Student Membership
HONORS AND ACCOMPLISHMENTS (Klepper Law)
Selected by my supervisor, per the president’s request, for the most meticulous department member to review company gratis cases for accuracy and error correction
Highest revenue and number of cases entered per week: February 15-19, 2021
LICENSES AND CERTIFICATES
Oklahoma Department of Insurance Oklahoma City, OK
Resident Insurance Producer License Sep. 2005-Oct. 2027
Property & Casualty Insurance (2005)
Life Insurance (2011)
Oklahoma State Department of Education Oklahoma City, OK
Standard Teacher Certificate Jan. 2025-Jun. 2030
Grades 5-12: English, World History & Geography
Grades PK-12: English as a Second Language, Spanish
QUALIFICATIONS SUMMARY
Collaborating
Coordinating
Creating
Editing
Revising
Writing
Evaluating
Analyzing
Proofreading
Team Building
Customer Service
Drafting
Evaluating
Receptionist
Scheduling
Setting up for Meetings/Events
Contact this candidate