Customer Service Supervisor with Team Leadership Experience
Resume:
Kelley Bodden
Customer Service Supervisor
Tampa, FL 33637
********************@***********.***
To utilize my skills within a company that has a team oriented environment. Authorized to work in the US for any employer
Work Experience
Secretary/Customer Service
Luggage Service Inc - Tampa, FL
September 2022 to Present
Process warranties for multiple luggage manufacturers, Order and track parts, Answer incoming calls, Accounts receivable, Assist customers with purchasing new luggage, Office Manager
Ralph's Appliance Service - Tampa, FL
March 2017 to May 2022
Set up appointments for new and returning customers. Process warranty claims. Accounts payable/ Accounts receivable Assist technicians with part research. Scan and file documents. Handle any customer questions or concerns.
Customer Service Supervisor
Walmart Neighborhood Market - Tampa, FL
August 2014 to March 2018
resolving a wide range of product and service issues speedily and satisfactorily Exceptional communication skills with the ability to remain calm and convincing in negative situations learning new processes from beginning to end .
Balancing of registers and performing financial services for customers such as check cashing and money transfers
Bar Manager/Bartender
Rajun Cajun
October 2003 to May 2013
Duties Performed: Provide Customer Service, Balancing of registers and sales, Maintained Health Code Standards of cleanliness.
Cashier/Assistant Manager
The News Room
September 1999 to November 2001
Duties Performed: Made daily deposits, Maintained merchandise receipt log, Opened and closed store, Assisted in the hiring and training of new employees. Skills:
• Microsoft Office
• Customer service
• Work in a team structured atmosphere
• Ability to make decisions and problem solving
• Great team leader
• Detail Orientated
Education
High school or equivalent in Medical Billing and Coding Concorde Career Institute
May 2010
Skills
• Customer Service
• Customer Care
• Customer Support
• CSR
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Dispatching
• Office Management
• Financial Services
• Accounts Payable
• Accounts Receivable
• ICD-10
• English
• Cashiering
• Computer skills
• Supervising experience
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Office
• Data entry
• Typing
• Communication skills
• Customer service
• Accounts payable
• Grocery store
• Cash register
• Cash handling
• Supervising experience
• Accounts receivable
• Sales
• Office management
• Medical terminology
• Accounting
• Time management
• Accounting software
• Administrative experience
Certifications and Licenses
Driver's License
Assessments
Medical receptionist skills — Completed
March 2024
Managing physician schedules and maintaining accurate patient records Full results: Completed
Work style: Professionalism — Proficient
September 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
April 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
June 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient February 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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