Compassionate Customer Service & Administrative Professional
Resume:
Julia Loua
Bartonsville, PA
**********@*****.***
www.linkedin.com/in/julia-loua-44a714356
Professional Summary
Compassionate and dependable customer service professional with healthcare and administrative experience. Skilled in answering phones, resolving customer concerns, scheduling services, and maintaining accurate records. Strong attention to detail with the ability to multitask across systems in fast-paced environments. Passionate about helping others and providing a positive customer experience.
Key Skills
Customer Service & Call Support
Phone Etiquette & Professional Communication
Scheduling & Order Coordination
Data Entry & Documentation
Microsoft Office (Word, Excel, Outlook)
Multitasking Across Web-Based Platforms
Problem Solving & Conflict Resolution
Attention to Detail
Healthcare Support Experience
Time Management & Organization
Professional Experience
Quality Assurance Associate
Walmart Distribution Center – Tobyhanna, PA
03/2022 – 09/2025
Reviewed reports and documentation for accuracy and completeness.
Communicated with team members to resolve issues and maintain workflow.
Maintained detailed records and followed safety and compliance standards.
Worked efficiently in a fast-paced environment while meeting daily goals.
Relevant Strength: Strong documentation review, organization, and multitasking skills.
Dental Assistant
Terrery Dental – Bartonsville, PA
05/2019 – 03/2021
Answered phones and scheduled patient appointments.
Documented patient information and updated electronic records.
Explained treatment plans and answered patient questions clearly and professionally.
Maintained confidentiality and followed healthcare regulations.
Relevant Strength: Healthcare experience, customer communication, and scheduling coordination.
Front Desk Agent
Camelback Resort – Tannersville, PA
03/2019 – 08/2019
Served as the first point of contact for guests in person and by phone.
Handled reservations, payments, and customer concerns.
Managed multiple systems while maintaining accuracy.
Direct Support Professional
Devereux – Newfoundland, PA
12/2013 – 07/2017
Assisted individuals with daily living activities and personal care.
Documented services and medication administration.
Communicated with families and care teams regarding client needs.
Demonstrated empathy, patience, and strong interpersonal skills.
Relevant Strength: Compassionate support for individuals in need.
Education
Business Essentials Certificate – eSpelman (2023–2024)
Vocational/Technical Certificate – Fortis Institute (2017–2019)
High School Diploma – Port St. Lucie High School (2011)
Technical Skills
Microsoft Office Suite
Web-Based Order & Scheduling Platforms
Electronic Documentation Systems
Data Entry & Record Management
Remote Work Readiness (Home Office Setup)
Contact this candidate