Dynamic Community Services Professional with CSR Experience
Resume:
Kristyne C. Saint-Gerard
Miami, FL, 33168
***********@*****.***
Objective: To obtain a position with a dynamic, expanding community social services that will allow me to grow and utilize my skills strongly, contribute to people’s welfare and community development.
Professional Experience
Department of Children and Families-ESS I-Call Center Representative 11/08/24-04/17/25
● Look up cases in Florida System,
● Notate Cases in Florida
● Conducting interviews and Manual Authentication in David.
● Mark cases completed for Manual Authentication and Interviews
● Verification of using PHI
● Compliance with HIPAA
● Conducting Medicaid Telephonic Application
● Provides world class customer service and resources for current and prospective clients.
Senture - Customer Service Representative
12/18/23-05/21/24
● Providing world class customer service to customers and answering questions they have to resolve their issues.
● Assisting with OTC health benefits and Aetna Extra Benefits.
● Providing world class customer service to each customer that calls.
● Respecting PHI & HIPAA law and policies.
● Placing orders and tracking orders.
● Assisting with benefits balance and activating new cards. Nations Benefits- Member Brand Ambassador
02/20/23-04/27/23
● Assisting with OTC health benefits and Aetna Extra Benefits.
● Providing world class customer service to each customer that calls.
● Respecting PHI & HIPAA law and policies.
● Placing orders and tracking orders.
● Assisting with benefits balance and activating new cards. Global Response (Connexus) CSR - 02/18/202*-**-**-****
● Tracking orders and placing new orders.
● Assisting customers with inventory management.
● Providing world-class experience with finding the solution.
● Taking calls for Dooney and Bourke and assisting customers with orders.
● Taking health care related calls and I am HIPAA compliant. Alorica - Ops CSR - 12/21/20-01/25/21
● Assisting prospective students with applying for college.
● Providing excellent quality service for clients
● Assist inquiring parents with any questions regarding the CSS Profile. TJMaxx- Retail Associate 06/2020-10/2020
● Assisted customers finding items in the store based on the department section.
● Assisted customers in the fitting rooms and cleaned up after every customer that visited the store.
● Given full cashier duties includes checking out customers items, refunds, exchanges, damaged items.
● Experience with checks, credit cards, debit cards, gift cards and rewards programs.
Inktel Contact Solutions - Customer Service Representative - 11/22/2019-01/24/2020
● Acknowledging and resolving customer complaints.
● Knowing our products inside and out so that you can answer questions.
● Keeping records of customer interactions, comments and complaints
● Assist with login and troubleshooting
Florida Career College - Admissions Representative - Oct 2019-November 2019
● Assisting prospective students in career search.
● Answering inbound calls and making outbound calls.
● Schedule appointments
● Provide campus tour & interview prospects
Iqor - Customer Service Representative - 03/13/2019-08/12/2019
● Answering phones
● Interacting with customers
● Assisting AT&T Customers with phone insurance claims.
● Providing good customer service to multiple insurance coverages for AT&T. Catholic Charities of Archdiocese of Miami - Administrative Assistant – 03/28/2017-12/31/18
● Order office supplies for the office.
● Prepare Invoices for payment sent to the Central office.
● Answering phones & taking messages.
● Inputting clients’ information on the computer.
● Filing clients’ folders into the filing cabinet.
● Assist with preparing class lessons for Strengthening Families.
● Teach new Haitian clients about Parenting and Domestic Violence Chic Couture Online - Product Specialist - 12/26/2016-03/27/2017
● Double-check online orders before final approval.
● Gift wrap packages & put them into envelopes to be shipped out
● Place shipping labels onto each package prior to going to the post office.
● I assist with new product inventory each new month. Miami Dade County Public Schools:
William H. Turner Adult Education - Community Liaison Specialist - 09/18/15-04/26/2016
● Assist with typing up labels and payroll on the office typewriter
● Assist answering phones in the main office at the switchboard
● Walk new clients through the registration process for Adult Education as well as assist inquiring parents with any needed information.
● File alphabetically: student files, classroom sign in sheets, and anything else needed.
D. A. Dorsey Educational Center - Community Involvement Specialist - 05/26/2012- 04/16/15
● Assist current and new students with the registration process: ID badge, schedules, orientation;
● Assist in the bookstore for book inventories and book purchase;
● Assist administrators as needed for student activities and school events. Miami Edison Middle School - Computer Lab Attendant - 04/22/2011-05/25/2012
● Reinforce the skills of English as Second Language (ESOL) students with computer software in the lab.
● Monitor the use of the software and pull-out report to check students
‘progress
● Teach ESOL and implement instructional activities to increase students’ performance.
Saint Thomas University - Bookstore Clerk - 01/2011-04/2011
● Help students with book purchase
● Organize shelves; ship and receive packages
● Perform transactions at an electronic cash register
● Lift & Carry item items 25+ lbs
● Restock shelves & rearrange product displays
Education:
● Grand Canyon University – Phoenix, AZ - Bachelor of Science in Marketing – Cum Laude (January 31, 2011-March 14, 2014)
● Saint Thomas University – Miami Gardens, FL - Business/ Marketing (Aug 2009-Dec 2010)
● Sheridan Hills Christian School – Hollywood, FL - High School Diploma
(August 2005-May 2009)
● Languages Spoken: English and Haitian Creole
References upon request
Contact this candidate