Customer Service & Inventory Specialist Resume

SHAWNA DOUGLAS

Frazeysburg, ***** OH 740-***-**** **********@*****.***

Professional Summary

Customer-focused Customer Service Representative with a proven track record of delivering exceptional support and building strong client relationships. Skilled in handling high-volume inquiries via phone, email, and chat, resolving issues efficiently, and ensuring customer satisfaction. Adept at using CRM systems, processing orders, managing billing, and supporting account management teams. Known for excellent communication, problem-solving, and multitasking abilities in fast-paced environments, consistently contributing to customer retention and business growth.

Skills

Cycle counting

Communication

Time management

Team collaboration

Organizational skills

Receiving and inspection procedures

Shipping and receiving documentation

Warehouse management systems (WMS)

Experience

STOREROOM RECEIVING COORDINATOR 02/2020 - Current

Nestle Purina - Zanesville, OH

Oversaw incoming shipments by verifying quantities and conditions against purchase orders and shipping documents, resolving discrepancies with suppliers to ensure accurate inventory records.

Maintained real-time inventory tracking using inventory management systems, conducted cycle counts and audits, and generated reports on stock levels, variances, and replenishment needs.

Organized storage areas with proper labeling and categorization to improve inventory accessibility, order fulfillment speed, and warehouse efficiency.

Coordinated with production and distribution teams to process inventory requests, prepare outgoing shipments, and ensure compliance with safety standards and company policies.

STOREROOM ATTENDANT 12/2019 - 01/2020

AEP - Zanesville, OH

Processed work orders efficiently for AEP linemen and contractors.

Measured and prepared wire accurately for job requirements.

Loaded and unloaded transformers, wire, and other equipment safely.

Maintained an organized storeroom inventory to support operational needs.

TRANSIT COORDINATOR 06/2018 - 05/2019

The Bleckmann Co - Johnstown, OH

Coordinated inbound and outbound shipments for European clothing distribution, ensuring timely delivery and accuracy.

Managed carrier pickups, routing, and logistics to optimize delivery schedules and customer satisfaction.

Conducted shipment audits and checkpoints to verify accuracy, and resolve discrepancies.

Processed returns and troubleshot shipping errors to maintain a smooth operational flow.

CALL CENTER OPERATOR 01/2018 - 05/2019

Heritage Sportswear - Hebron, OH

Responded to 50+ customer inquiries daily via phone, email, and chat regarding products, orders, and services, ensuring timely and accurate assistance.

Assisted customers with order placement, status checks, returns, and exchanges, while maintaining detailed records in the company database.

Resolved customer complaints efficiently, collaborating with shipping, inventory, and other departments to ensure satisfaction, and on-time delivery.

Promoted products, sales, and special offers to enhance customer engagement, and drive repeat purchases.

HR GENERALIST/ADMINISTRATIVE ASSISTANT 02/2017 - 07/2017

Fyda Freightliner - Zanesville, OH

Managed all inbound and outbound customer communications, resolving inquiries, and ensuring timely follow-up.

Processed payments, including cash, checks, and credit cards; reconciled daily cash drawers; and posted transactions in the Proceed system.

Maintained accurate records of parts orders, inventory, warranty claims, and service intake, coordinating with accounts payable.

Investigated and resolved invoice discrepancies, returns, and credits to ensure accurate financial reporting, and customer satisfaction.

ENGINEERING ADMIN/HR ASSISTANT 05/2009 - 09/2016

Avon LLC - Zanesville, OH

Managed employee and contractor records, including locker assignments, maintenance needs, and Excel-based portfolios, ensuring compliance with company policies.

Processed, tracked, and corrected product orders while verifying billing accuracy to maintain inventory, and operational efficiency.

Coordinated shipments, deliveries, and community engagement programs, supporting HR initiatives, and corporate events.

Liaised with contractors and internal teams, maintaining accurate documentation, and facilitating a smooth workflow for administrative and HR operations.

MASSAGE THERAPIST BUSINESS MANAGEMENT, MASSAGE THERAPIST 08/2004 - 12/2005

Shawna's Mobile Massage - Newark, OH

Delivered standard, deep tissue, and hot stone massage services tailored to individual client needs and treatment goals.

Conducted client consultations to assess concerns, diagnose issues, and recommend appropriate massage therapies.

Provided mobile massage services, traveling to clients' locations while maintaining professional standards and client satisfaction.

Offered specialty treatments, including paraffin dip and salt glow services, to enhance therapeutic outcomes and client experience.

Education

Knox County Career Center - Mount Vernon, OH Associate's Degree

Massage Therapy and Business, 05/2004

Licking Valley High School - Newark, OH High school diploma

01/1996

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