Operations & Analytics Professional with Financial Focus

Jair Ballesteros Delgado

Fort Lauderdale, FL 910-***-**** ****************@*****.*** www.linkedin.com/in/jairballesterosd EDUCATION

NOVA SOUTHEASTERN UNIVERSITY Fort Lauderdale, FL

M.B.A. in Business Intelligence & Analytics August 2024 - Present GUILFORD COLLEGE Greensboro, NC

B.A. in Economics, Minor in Business and Money & Finance August 2020 - May 2024 RELEVANT EXPERIENCE

Wells Fargo Miami, FL

Associate Operations Processor August 2025 - Present

● Executed high-volume deposit processing for Wells Fargo clients, consistently meeting and exceeding performance standards of 65+ deposits per hour with exceptional accuracy.

● Oversaw end-to-end clerical operations, including work batching, data logging, document management, and customer transaction support, ensuring seamless daily operations.

The Fresh Market Pembroke Pines, FL

Assistant Guest Services Manager January 2025 - August 2025

● Managed front-end operations, including customer transactions, team scheduling, and problem resolution, while maintaining a clean, organized, and welcoming environment aligned with brand and customer service standards.

● Delivered high-quality service by identifying customer concerns, providing accurate information, and following up to ensure satisfaction. Wall Street Oasis Greensboro, NC

Finance Research Analyst Intern May 2023 - July 2023

● Utilized Microsoft Excel for data modeling and financial analysis as part of market- focused content creation.

● Authored financial education articles that contributed to a 30% increase in monthly web traffic.

PROJECTS

Wells Fargo Miami, FL

ASSOCIATE OPERATIONS PROCESSOR JANUARY 2026

● Built an internal Tableau dashboard to evaluate teller productivity against performance benchmarks of 65 transactions per hour or 18,000 processed notes, enabling objective, data-driven compensation discussions.

● Conducted comparative performance and trend analysis using Tableau visualizations to identify top performers, consistency gaps, and throughput efficiency, supporting merit-based raise recommendations.

SKILLS, ACTIVITIES, AND INTERESTS

Skills

● Customer Relationship Management, Cash Handling, SQL, Digital Banking Platforms, CRM Tools, Data Visualization & Analysis, Data Entry & Accuracy

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