Part-Time Administrative and Cash-Posting Specialist

JANICE DONOVAN

***** ******* **** **** . ****** Glen, VA 22546

Cell: 336-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Multi-learn new talented skills. team player who is skilled in several different job areas and willing to learn additional skills.

SKILLS

Digital Website Proficient Proficient Proficient Adobe Acrobat Illustrator, media and PhotoShop, Microsoft in in electronic Adobe FileMaker Pro & print InDesign CS Office etc. Advertising & marketing. DataBase entry, Customer complaints, Photography, Mailings and Emailings

WORK HISTORY

9/10/2018 to 1/9/26 Specialist, Cash Applications

Ensemble 11511 I was responsible Reed Health Hartman for Partners Highway posting / daily Ensemble . Cincinnati, deposits RCM OH for LLC the 45241 assigned . 1 (704) hospital, 765-3715 working zero remits, correction payer mismatches, correcting error the 835 files in HB Remittance, variances in Cash Management and creating cash records for payments with no cash record. Also corrected cash records from insurance to guarantor or patient pay when non insurance payment. Worked the Customer Service missing payment complaints. Worked other WQs for duplicate payments posted, missing insurance payments, and redistributed undistributed payments to the correct payment buckets in EPIC. Pulled daily reports from OneSource for credit card and e-check payments to be compared to EPIC HB Remittance 835 file, verified and processed. Searched OneSource for missing payments and post to patient accounts. Pulled remits / payments for medicare and medicaid audits. Assisted other associates and team members when needed.

Was also an active member of SWAG within Ensemble. This is the volunteer group which raises funds for employee emergencies, collects toys for children’s Christmas, community clean ups, food pantries, etc. Member of the core committee for the past year and a culture ambassador from 2019 to 2026. The program is designed to enhance volunteer engagement and foster a culture of purpose within the organization. Employees are empowered to engage in volunteer activities, helping to build a more resilient business and redefine purpose strategies.

08/2017 to 9/10/18 Temporary Cash Posting Representative Robert Half Worked for Bon Secours through Robert Half. At that time, everyone had to work for one year as a temporary worker until they were approved for full-time employment. I was responsible for working the unposted payment and missing remits.

02/2000 to 5/25/17 Marketing Manager

Gilmore Gilmore It owns 9 Enterprises Enterprises, art and craft is festivals Inc. a part – of Greensboro, and Gilmore two gift Companies NC shows held and annually is located in Noth Carolina. Shows held in Virginia, North and South Carolina. I was responsible building and designing print ads and marketing materials, building and delivery of marketing and advertising to print newspapers and magazines, assisted with proofing of contracts and entry of signed contracts in data base. I worked and maintain e-blasts, responsible for flyers, post cards, tickets, badges and posters. Posted listings Patron tourism. Duties also included answering incoming calls and greeting guest.

As shipping computers the staff and as is well receiving, very as small, covering outbound I have the also duties mailings, been of responsible an office office equipment, manager, for the custom sorting company the service network daily and mail, and receptionist. I am the first contact for the building tenants, and handle maintenance of the Also show bank facility provide deposits, materials in support regards bill such reconciliations, as to and posters, any assistance necessary signs, filing, for repairs handouts, other review and administrative and contracts upkeep. proofing and staff of supporting facility members contracts documents, with mailings, for shows, I During vendors cover the the that and corporate proofing time patrons I also of office as all provide well exhibitor completely as in them obtaining contract with when assistance any remainder documents materials in of communications before staff or items is printing, on forgotten road etc. with with for the exhibitors, the shows. shows. I handle patron calls for information, questions and ticket or show issues. Position was terminated on 5/25/2017 – Office moved to Florida.

08/2014 to 8/2017 Administrative Assistant and Bookkeeper Gilmore This part-time pposition. I ran checks, posted AR / AP, review daily statements. Ran P&L Reports. Used Quicken. Reconciliation of deposits, monthly tax reports and payroll reports. I also designed and arrange for the printing of comp tickets/passes for each theater. Create posters and flyers for special events or offers and handled the email.

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10/1995 to 01/2000 Advancement Assistant / Computer Teacher Canterbury School - Greensboro, NC. Entered in-Designed newsletters. Assisted Day, the Designed, Taught. Handled tracked design and printing of invitations, flyers and reports for Fundraising events and special occasions. Worked on the first school web site. Tracked donations to Capital and Annual funds as well as other donations to the school

3/1990 to 12/1998 Instructor for Adult Education / Continuing Education Guilford Community College. Greensboro / High Point, NC. Developed class materials and taught students for Computers. Students were teachers seeking renewal credits, employees of area companies, and elder adults learning how to use their computers and software. Software Certifications for Adobe, FileMakerPro data base, PageMaker, use their new AppleWorks, QuarkExpress, MS Office, MS Excel.

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8/1994 to 09/1995 Administrative Assistant / Office Manager for Quality Sight and Sound. Managed service calls schedule when owner was not in office, general mail, managed bills, incoming banking, answered incoming calls and greeted guests, techs payroll, assisted with filing, basic accounting and general running of the office.

6/1990 to 07/1994 Education Sales Consultant and Trainer Byte Shop Apple / Apple Computers

Responsible for developing Computers and software training classes for customers, teachers and schools. – Responsible for all education customers points of sale. Included assessing needs with equipment and software, ordering and set up. Set up also included networking, from making cables to running cables and the set up of servers and computer labs. Once installation was completed, I would train the staff on using the equipment and software.

As an education consultant, I also attended PTA & staff meetings of various schools in North Carolina, South Carolina and Virginia to answer questions and provide assistance. I was responsible for contacting potential customers for sales. This included teachers, principals and school boards.

Also worked various education conferences and shows to demonstrate equipment, software and answer questions.

8/1983 to 05/1990 Librarian / Media Specialist - Teacher - Dorm Parent Oak Main Ridge Military Academy. – Oak Ridge, North Carolina.

Responsible for all aspects of the Library / Media Center daily operations, including study periods for students and support for teachers and their classes. Acted as Dorm Parent in the Girls’ dorm until 1988, when I married. Taught introduction to computers from 1984 - 1990, 7th grade English for part of one year and filled in for the Art and Spanish teacher for one term. Assisted Advancement Office when needed and filled in from time to time for teachers out sick.

Was on duty 24/7. Drove students to doctor appointments and for outings and trips.

8/1979 to 6/1983 Library Assistant - Periodicals Dept. Radford College / Radford University.

Was responsible for the checking in periodicals, filing claims for missing copies, shelving of current periodicals in general open area and the filing of back copies in archives. Filing of microfiche and microfilm copies of periodicals. Assisting visitors with using microfiche or microfilm and with location of archived materials. Worked Reference Desk on rotation as well as reserve room and front desk on weekends and evenings.

Certifications

CRCR (Certified Revenue Cycle Representative) March 2019 - May 2027

Certificates Wilton Cake of Decorating Achievement: - Greensboro, NC & Online Levels 1-10

Godly Play Certified Teacher for Episcopal Church (Recertification every 2 years)

Recertification and Professional Development Classes: Recertification / Professional Development

Guilford Technical Community College - Greensboro, NC Software/Apple Computers Hardware - Charlotte, Certifications: NC Computer Software and Hardware Graduate Radford University work

Education

Radford University, Radford Virginia - Educational Media & Art (Dual enrolled Undergrad/Grad Fall 1981 to Spring 1983)

Bachelor Radford University of Science: - Library Radford, Science VA / English / Computers / Pre-Algerbra Math 1978-1982

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