Customer-Focused Sales & Support Specialist

OShondra Whitmore Bastrop, LA ***** ***************@*****.*** +1-318-***-****

Professional Summary

Dedicated and customer-focused professional with extensive experience in sales, customer service, data entry, and technical support. Adept at handling transactions, assisting customers, troubleshooting technical issues, and resolving concerns efficiently. Strong organizational skills, attention to detail, and the ability to manage multiple responsibilities effectively. Passionate about providing exceptional service and fostering positive client relationships.

Work Experience

Independent Beauty Consultant Mary Kay Bastrop, LA February 2023 – Present

• Sell and promote Mary Kay skincare, cosmetics, and fragrance products. • Process both manual and online orders while providing personalized beauty consultations.

• Build and maintain client relationships through product recommendations and exceptional customer service.

Customer Support Representative (Call Center & Chat Support) Telvista Fanatics 2019 – 2020

• Handled inbound customer service and technical support calls.

• Assisted customers via online chat, troubleshooting technical issues efficiently. • Created support tickets and escalated unresolved issues to appropriate departments.

• Provided high-quality customer service by actively listening and ensuring resolution of concerns.

Full-Time Jewelry Consultant Gordon’s Jewelers Zales Signet Jewelers Monroe, LA November 2017 – 2019

• Provided excellent customer service by assisting with sales, marketing, promotions, and handling customer inquiries.

• Managed transactions, including layaway purchases, returns, exchanges, and warranty services.

• Processed credit applications, leasing programs, and repairs while maintaining store security and inventory control.

• Assisted with opening and closing procedures, shipping and receiving, and daily business log maintenance.

Voter Registration Clerk Morehouse Parish Clerk of Court Bastrop, LA March 2010 – November 2016

• Greeted registrants and assisted with voter registration and documentation. • Handled address and precinct changes while ensuring accurate records.

• Supported election day operations, including opening and closing voter polls.

• Assisted the Head Commissioner with administrative tasks and public inquiries.

Data Entry Specialist Accent Marketing, Inc. Monroe, LA December 2005 – January 2010

• Provided customer service and technical support for cellular devices.

• Entered and managed data accurately while troubleshooting technical issues.

• Resolved customer complaints by actively listening and providing effective solutions.

• Assisted with inquiries regarding mobile services and device functionalities.

Education Bachelor’s Degree in Psychology (In Progress) The University of Arizona Global Campus San Diego, CA April 2020 – Present High School Diploma Franklin High School Winnsboro, LA August 2000 – May 2001

References

Kendra Thomas Former Supervisor Telvista (Fanatics) Arlington, TX +1-682-***-****

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