Multifaceted Customer Relations Professional

* ****** *********

Regina Duckwyler

***** ******** **, *******, ** 48219 * C-480-***-***** **************@*****.*** PROFESSIONAL EXPERIENCE

Call Center Representative/ 01-2018-04/2024

Visual Services, Bloomfield Hills MI

Inbound calling for Lease Car Loans for payment and provide mileage information.

Outbound calling to collect a debt for delinquent accounts. Self Employed/ 11/22-to present

JustGena Health Care Services

Businesswoman clothing

Natural health care products

Owner and operator

Client Relations/02/2014-10/2022

Nationstar Mortgage Company, Chandler, AZ

Loan Originator

Bankruptcy Department

Customer Relations

Foreclosure Services

Effectively communicate with all parties using written and verbal communication methods

Give every client the best client service in the industry

Answer general loan servicing inquiries

Expertly handle fee collection and recovery when applicable within the servicing life cycle

Provide technology navigation support

Understand how the different teams in Servicing impact the client experience and can change communication tactics based on the information received

Find solutions using available resources

Identify patterns and trends that impact the client experience and communicate findings

Consistently meet minimum quality and production metrics Case worker/09/2013-01/2014

Xerox Human Resourcing and Outsourcing LLC ACS, Tempe, AZ

Health and Welfare

Defined Benefits

Administrative Functions

Managing Claims and Authorization with the Identity Model 2 Regina Duckwyler

EDUCATION AND EXPERIENCE

American Public University: Human Resources BA

American Red Cross of MI: CENA, Patient Care Tech

COMPUTER EXPERTISE

Database Management * Windows * Microsoft Word * Microsoft Excel * Online Research Web Based technology

Standard Office Equipment * Power Point * Website Administration

Contact this candidate