Mohammed S. Umar - BDM with 8+ Years Sales/BDM Experience

MOHAMMED SHAFIU UMAR

No. ** Lokoja Road, Rigasa, Kaduna 081*-***-**** ***********@*****.*** Date of Birth: 5th January 1985 Nationality: Nigerian LGA: Gwadabawa, Sokoto State PROFILE A customer-focused and result-driven Relationship Management professional with over 5 years of hands-on experience in business and personal relationship management within banking and corporate environments. Proven ability to build, maintain, and grow long-term client relationships, deliver excellent customer service, resolve issues efficiently, and identify opportunities for business growth. Strong communication, negotiation, and client engagement skills with experience in financial services and corporate operations. EDUCATION Usmanu Danfodiyo University, Sokoto — B.Agric (Agricultural Economics and Extension), Second Class Honours (Lower Division), 2010 NIIT Computer Institute, Kaduna — Base Certificate in Office XP, 2004

CERTIFICATIONS • Chartered Master Supply Chain Manager (2025) • Human Resources Management Certification (2024) • Business Development Essentials (2023) • QuickBooks Online (2023) • Soft Skills Certification (2020)

WORK EXPERIENCE

Business Relationship Manager — Moniepoint Microfinance Bank Abuja 2021 – 2024 • Built and managed strong, long-term business relationships with corporate and SME clients. • Served as the primary liaison between clients and internal teams to ensure seamless service delivery and issue resolution. • Identified upselling and cross-selling opportunities through in-depth understanding of client needs and transaction behavior. • Prepared periodic relationship, performance, and compliance reports for management decision-making. Personal Relationship Manager — Moniepoint Microfinance Bank Kaduna / Abuja 2024 – 2026

• Managed a portfolio of individual and SME clients, ensuring high levels of customer satisfaction and retention. • Handled client onboarding, engagement, and education on digital banking and financial products. • Resolved customer inquiries, complaints, and escalations promptly in line with service standards. • Monitored account performance and supported growth in transaction volumes and product adoption.

Personnel Manager — China Zhonghao Nigeria Limited Abuja 2024 – Present • Coordinated employee relations and served as a key contact between management and staff. • Supported internal relationship management to ensure smooth operations and high staff engagement. Administrative Officer — China Zhonghao Nigeria Limited Abuja 2016 – 2021 • Supported administrative operations and client-facing activities. • Maintained accurate records, reports, and documentation to support service delivery.

Relationship Manager — Zenith Bank Plc Kaduna 2013 – 2015 • Managed customer relationships and supported account opening and onboarding processes. • Addressed customer service issues and promoted appropriate banking products. Relationship Manager — Unity Bank Plc Kaduna 2015 – 2016 • Built and maintained customer relationships to support customer retention and business growth. • Assisted clients with product selection and issue resolution.

Administrative and Sales Officer — Green Agriculture West Africa Kebbi 2011 – 2013 • Supported sales coordination, customer engagement, and administrative duties. KEY SKILLS • Customer Relationship Management (CRM) • Client Onboarding & Retention • Complaint Resolution & Service Excellence • Business Development & Account Growth • Excellent Communication & Interpersonal Skills • Microsoft Office & CRM Tools • Reporting & Documentation

REFERENCES Available on request