E-Commerce Operations & Customer Experience Specialist

RAJAN MEENA

E-Commerce Operations Marketplace Support Customer Experience Specialist

Jaipur, Rajasthan +91-773******* ***********@*****.*** linkedin.com/in/rajan-sehra-b40610273

PROFESSIONAL SUMMARY

Results-driven E-Commerce and Customer Experience professional with 8+ years of experience across warehouse operations, online marketplace management, Amazon customer service, and order fulfillment. Strong background in CRM tools, seller support, logistics coordination, performance metrics, and resolving complex customer issues while maintaining high service standards.

CORE SKILLS

E-Commerce Operations

Order Processing & Fulfillment

Inventory Management

Seller & Marketplace Support

Customer Support (Voice/Non-Voice)

CRM Tools & Case Handling

Shipping & Delivery Coordination

Process Improvement

Performance Metrics Achievement

Cross-Functional Coordination

Problem Solving

Hindi & English Communication

PROFESSIONAL EXPERIENCE

AMZ Products Pvt. Ltd. Warehouse Assistant Jan 2014–Dec 2016

• Managed incoming and outgoing inventory, stock accuracy, and storage organization.

• Supported shipping, receiving, and warehouse workflow efficiency.

Femesta Ventures E-Commerce Executive Jan 2017–Aug 2022

• Managed end-to-end online store operations including listings, pricing, and order fulfillment.

• Coordinated vendor management, inventory planning, and stock accuracy.

• Executed marketing promotions to increase traffic and conversion rates.

• Streamlined fulfillment workflows, reducing delays and improving customer satisfaction.

Tech Mahindra BPS Customer Support Associate Aug 2022–Feb 2023

• Delivered high-quality customer service and exceeded productivity targets.

• Documented and resolved customer issues using CRM systems.

Amazon Development Centre India Pvt. Ltd. Virtual Customer Support Associate Feb 2023–May 2025

• Handled 80–85 customer interactions daily across voice and digital channels.

• Resolved order, payment, shipping, and delivery issues using internal tools and SOPs.

• Worked with Shipping & Delivery Support and senior resolution teams.

• Earned recognition under Rewards & Recognition programs.

Yuva Pulse Pvt. Ltd. E-Commerce Executive Jun 2025–Present

• Managing marketplace listings, order processing, and inventory tracking.

• Coordinating logistics and marketing teams to improve performance and delivery timelines.

EDUCATION

Diploma in Civil Engineering Ram Krishan Param Hans Polytechnic College, Jaipur

CERTIFICATIONS

Amazon Trained E-Commerce Specialist AutoCAD 3Ds Max & Photoshop

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