Technical Support - Healthcare Operations Professional

Amy S. Dotson

606-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Highly versatile professional with a strong background in Technical Support and Pharmaceutical Relations. Expert in troubleshooting the Apple ecosystem (iOS & Mac) and managing complex healthcare claims and patient care for chronic conditions. Proven ability to balance technical problem-solving with high-level customer service. WORK EXPERIENCE

VXI Global

iOS Technical Support 2022 – Present

• Troubleshoot and resolve hardware and software issues for the full range of iOS and Mac devices.

• Provide expert-level guidance on system navigation and account security within the Apple ecosystem.

• Diagnose complex technical malfunctions while maintaining high customer satisfaction ratings.

• Document technical interactions and resolutions accurately in CRM databases. Humana

Pharmacy Technician / Customer Relations January 2023 – Present

• Process complex medication orders for patients with chronic or life-threatening conditions.

• Verify insurance benefits and manage medication adherence to ensure patient health stability.

• Coordinate time-sensitive deliveries and provide patient education regarding specific treatments.

• Maintain deep knowledge of disease states and unique specialty medications. Apple

Tech Support / E-Comm Specialist July 2019 – December 2022

• Managed client accounts via phone, email, and chat to resolve order and account inquiries.

• Assisted users with navigating e-commerce platforms and troubleshooting account access issues.

CORE SKILLS

• Technical: iOS & Mac Troubleshooting, Hardware Repair, Software Installation, CRM Management.

• Healthcare: Pharmacy Operations, Insurance Verification, Claims Processing, Patient Relations.

• Professional: Data Analysis, Operations Management, Administration, Quality Assurance.

EDUCATION

Morehead State University Morehead, KY

Computer Information Systems Major 2002 – 2004

• Coursework focused on hardware assembly and software program operation. Phelps High School Phelps, KY

College Prep Diploma 3.8 GPA

Contact this candidate