Multilingual Medical Assistant and Caregiver Professional

Saraswati Dhungel

**** ******* ****** ** ****, New York 13041

719-***-**** ****************@*****.***

EDUCATION

Bryant & Stratton College, Syracuse, NY

Associate Degree, Medical Assisting

Graduation: August 2016

Onondaga Community College, Syracuse, NY August 2013- December 2015

Associate of Arts, Humanities

Relevant Course work:

Medical Terminology

Clinical Procedures

Critical thinking

Psychology

Health care Reimbursement/Billing Emphasis

Pharmacology

Intro health care

Medical Office

Anatomy Physiology I & II

Communication

Medical Office Systems/ Electronic record

Medical Laboratory

Experiences

Personal Caregiver, Access CNY, Syracuse NY September 2016 – Present

●Help client make and keep a doctor’s appointment.

●Assisting with Activities of daily Living.

●Provide Social and emotional support and help him with medications.

●Providing transportation

●Engage in activities, such as arts/craft, drawing, exercising.

TruCare Connections Inc, 731 James St Suite 410, Syracuse, October 2019- Present

Personal Assistant

·Help clients make and keep a doctor’s appointment.

·Assisting with Activities of daily Living.

·Provide Social and emotional support and help them with medications.

·Providing transportation to and from places.

·Engage in activities, such as arts/craft, drawing, exercising.

Empire Interpreting Syracuse NY

Professional Nepali and Hindi Interpreter October 2018 – Present

·To help bridge the communication gap that most refugees and immigrants are facing around Syracuse metropolitan area.

·Interact with clients and visitors to translate foreign language and facilitate communication in a range of different professional settings

·Translate both spoken word and written texts with superior accuracy

·Communicate in a friendly, positive manner.

Mohawk Valley Interpreters LLC

Professional Nepali and Hindi Interpreter May 2021 - Present

·To help bridge the communication gap that most refugees and immigrants are facing around Syracuse metropolitan area.

·Interact with clients and visitors to translate foreign language and facilitate communication in a range of different professional settings

·Translate both spoken word and written texts with superior accuracy

·Communicate in a friendly, positive manner.

Access CNY September 2020 - Present

Supervisor

•Managing the workflow of the employees

•Ensuring the goal of the business and performance of the employees

•reporting performance

COVID Vaccination Call Center Representative January 2021 - July 2021

Call Center Representative

• Secluding the COVID 19 vaccine appointment

•Responding to costumers inquiries about the vaccine

•Documenting

•Helping with costumers needs

Lord & Taylor, Syracuse, NY Sept. 2013 – 2016

Sales Associate

·Responsible for greeting customers and assist them with their purchases

·Provide exceptional customer service

·Assist with checking out customers and assist with returns/exchanges and opening of credit lines

·Restocking of merchandise and setup displays

·Management on how to makes a better environment for both employees and customers.

·Adverting sales products.

Broadmoore Hotel, Colorado Springs, CO May 2011 – July 2013

Guest Attendant

·Greeted guests and assisted them with their check-in

·Answered questions pertaining to the hotel’s amenities and travel needs

·Assisted with light housekeeping as needed.

Volunteer services

Volunteer tutor, Bhutanese Community of Syracuse, Syracuse, NY August 2015- Present

●Provided tutoring services to elderly immigrants and refugees in reading, writing, and speaking English as they prepared for life as New Americans and for the United States Citizenship Examination.

●Provided tutoring services to high school students from the same communities as they

prepared for New York State school testing.

Volunteer Interpreter June 2010 – Present

·To help bridge the communication gap that most refugees and immigrants are facing around Syracuse metropolitan area.

·Take patients to appointments and assist with interpreting

·Assist clients with scheduling medical appointments as well

Memorial Hospital, Colorado Springs, CO Jan. 2012 – July 2012

Medical Record

·Assisted with checking in visitors at the hospital

·Checked ID’s, verified information and printed temporary badges

·Created files for patients

·Verified insurance.

SKILLS

·Communication Skills- Nepali, English, and Hindi.

·Computer skills- Excellent working on word, Microsoft, excel, PowerPoint and online research.

·Management and interpersonal

Certificates/ Training

CPR & AED

Issued 2020

American Heart Association

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