Claims & Customer Support Professional with Insurance Experience

Nicole Williams

Las Vegas, NV *****

****************@******.***

+1-702-***-****

Professional Summary

I am a dedicated worker; always focused on the task at hand. I strive to complete all work requested in a timely manner while paying close attention to details Work Experience

Claims Agent

LIBERTY Dental Plan-Las Vegas, NV

May 2023 to Present

Claims processing, adjudication, appeals, grievances, portal assistance, claims management, account management, customer support, records, data entry high call volumes SMS,EMAIL

Emergency Dispatcher

VA West Los Angeles Medical Center-West Los Angeles, CA May 2019 to December 2023

Emergency dispatch, Calendar Management, customer support, data entry, claims, pet aid, prescriptions, high call volumes, insurance processing.

SMS,EMAIL

Senior Sales Consultant - Technology

American Stream Solar-Gardena, CA

January 2017 to January 2019

High End Sales, customer service, sales, contracts, account management, project management, data entry, finance

SMS, EMAIL

Education

Upper secondary education

West Los Angeles College-CA

August 2024 to Present

Sociology (Some college)

West Los Angeles College-Los Angeles, CA

December 2020 to Present

Associate's degree

Skills

• Phone communication

• Administrative experience

• Supervising experience

• Interpersonal communication

• Multitasking

• Office experience

• Client interaction via phone calls

• Computer literacy

• Mobile devices

• CRM system proficiency

• Computer operation

• Microsoft Excel

• Accounts payable experience within construction industry

• Sales experience within tech

• Deal closing

• Grammar Experience

• Customer issue escalation

• Medical claims submission

• Insurance verification

• Processing cash transactions

• Medicare

• Appointment scheduling

• Interpersonal skills

• Data entry

• Team supervision

• Conducting sales calls

• Community care (work setting)

• Medical software

• Technical troubleshooting support

• Legal client intake

• Medical billing

• Medical terminology

• Healthcare treatment

• Word processing

• Patient interaction

• Office building experience

• Driving

• Staff scheduling

• Microsoft Word

• Project management

• Client relationship development

• Medicare billing

• Medical scheduling

• Attention to detail

• Basic math

• Dental receptionist

• Records management

• Hotel experience

• Data collection

• Dental insurance

• HIPAA compliance

• Guest services

• Medical billing account reconciliation

• FMLA

• Health information management

• Medicaid billing

• Patient registration

• ICD-10

• Patient billing

• Financial transaction processing

• Research

• Medical referrals

• Microsoft Outlook

• Continuous improvement

• Case management

• Medical office experience

• Customer training

• Microsoft Office

• Technical product development collaboration with sales

• Client services

• Document review (document control)

• Objection handling (sales technique)

• Travel scheduling

• Customer relationship building

• QuickBooks

• Customer relationship management

• Admissions and enrollment management

• Record keeping

• Productivity software

• Customer communication

• Team management

• Technical Proficiency

• Customer inquiry handling

• Revenue cycle management

• Invoice payment processing

• Gastroenterology

• Financial services

• Client onboarding

• Clerical experience

• Managed care

• Telemarketing

• Sales

• Home care experience

• Customer support

• Writing skills

• HIPAA

• Marketing

• Ability to follow instructions

• Sales management systems proficiency

• Maintaining an organized workspace

• Spreadsheets

• Veterinary experience

Languages

• English

Certifications and Licenses

Driver's License

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