SAP Training Specialist with 20+ Years Experience

Rhonda Turner

949-***-**** ************@*****.*** LinkedIn

SAP TRAINING CONSULTANT

Accomplished professional with 20+ years of expertise in SAP training, instructional design, analysis, and business development for S/ 4 HANA, CIS, FIORI, SD, CRM, MM, WM, EWM, SCM, PS, FICO AP, BPC and other SAP modules within the public, private, utilities, and oil and gas industries. Significant experience leading SAP implementations including providing rollout support, documentation test- ing, user acceptance testing, and end user training. Experience working as an associate-level functional consultant. Lead and coach teams to meet all required deliverables while building cross-functional relationships across all levels of the organization. Hold an ac- tive Secret security clearance.

CORE EXPERTISE

Instructional Design • Training • Business Development • SAP Implementations • User Acceptance Testing • End User Training Organizational Change Management • Financial Accounting • Project Management • Team Leadership • HANA Accounting Projects Business Process documents • Requirements Gathering • Role Mapping • Technical Writing • Agile Methodologies • GAAP Analysis PROFESSIONAL EXPERIENCE

SAP Learning Consultant IBM 6/2023 –

10/2024

Fully supported SAP ECC-G invoicing functionality. Developed G-invoicing training strategy, role-based training materials, and simula- tions. Produced G-invoicing processes for work instructions.

Exceeded all objectives for the SAP training initiative. SAP S/4 HANA Trainer / Content Developer Lamb Weston 1/2022 – 8/2022 Functioned as an instructional designer and trainer for S/4 HANA and FIORI. Developed engaging class content for a variety of differ- ent classes in finance and sales. Created process-based PowerPoint presentations to enable simulations and provide work instruc- tions. Documented change impacts through functional workshops.

Reached all deliverables for training initiatives. SAP Training & Organizational Change Management (OCM) Lead / Content Developer Utilities Vertexone 1/2020 – 12/2021 Created and implemented role-based training curriculum, and trained on support tools and system environments. Created course content, materials, and assessments in alignment with specified learning objectives for S/4 HANA 1909. Built and deployed associat- ed courses in SAP Enable Now. Ensured consistent and successful training delivery by managing day-to-day training activities before, during, and after course completion. Oversaw various projects and strategies including OCM deliverables, communication plans, stakeholder analysis and business needs assessments, resistance mitigation strategy, and business readiness surveys.

Reach all deliverables for OCM, training, training Development and Strategy

Lead all OCM deliverables for CIS Enterprise systems project SAP Trainer Business Systems Analyst SAFRAN Rockwell / Collins 1/2019 – 4/2019 Provided SAP Navigation training to the financial teams, and created training documentation for end users. Analyzed clients’ existing systems, and translated requirements into a system requirements document for the SAP finance area. Completed business process Training, GRU ICU Utilities Project ISG Consulting 10/2016 – 5/2017 Developed a project plan to meet clients’ requirements after gathering requirements through Joint Application Development (JAD) sessions and conducting thorough analysis. Generated workflow processes and necessary documents in collaboration with the tech- nical and functional team. Created business process designs for training documentations and system. Created training materials for MM, AP, WM. Provided analysis with written recommendations of post go live sustainment for training documentation, uPerform Rhonda Turner 949-***-**** ***********@*****.*** Page 2 of 2 server management, and future instructor led classes for CIS. Served as System Administrator for uPerform training software includ- ing configuration and provisioning of the system. Partnered with the technical and functional team for enhancements or corrections.

Provided on time deliverables by utilizing software development methodologies such as Scrum.

Delivered key S/4 HANA functional data modeling, ACDOCA table, calculation with controlling – profitability analysis (COPA) customization knowledge, and HADDOOP integration information to the IT systems lead. SAP Training & Development, Change Management Randstad Technologies 10/2013 – 10/2015 Led SAP training and development for the Peoples’ Natural Gas IBM project. Recognized additional client needs through require- ments gathering and rapid application development (RAD) and joint application development (JAD) sessions. Developed training ma- terials for SAP CRM Module ISU/Utilities, Accounts Payable (AP), Accounts Receivable (AR), Inventory Management (IM), Materials Management (MM), Extended Warehouse Management (EWM), Procurement Card (PCard), and FICO. Assisted in configuration of SAP ECC 6.0. Served as System Administrator for uPerform provisioning including assigning roles, groups, and permissions. Led the implementation upgrade of uPerform training software.

Applied the correct approach for upgrading clients’ training software management software and wrote a change management process by gathering technical and functional documents.

Ensured clients’ needs and requirements were met by collaborating with the Chief Information Officer and executive leadership.

EARLY CAREER EXPERIENCE

SAP Training Consultant, Utilities American Water Project, Grom Associates SAP Analyst / Training, Deloitte

SAP Technical Writer, Whitaker

SAP Training / Developer, U.S. Army Project, InSAP SAP Training Lead Consultant / Developer, RCG Global Services SAP Trainer/Developer, BP Oil Project, Triad Resources SAP GL/PP Training Educational Lead, USDA FMMI Project, Accenture USDA SAP Trainer/Education Developer, Navy ERP Project, IBM SAP Trainer/Developer, Army PLM Project, Northrup Grumman SAP Trainer/Developer, Raytheon Project, Deloitte

EDUCATION

Bachelor of Science in Management and Minor in E-Business, University of Phoenix

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