Customer Service Specialist with Banking Focus

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VENETTA YVONNE LEWIS

*******@******.*** 860-***-**** Manchester, CT 06040

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations.

Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through

acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.

Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated

customer support issues.

Skills

+ Inbound and Outbound Calling + MS Office Proficiency

+ Customer Support + Creative Problem Solving

Experience

Bank of America Manchester, CT Outbound Customer Service Specialist

Customer Service Associate + Make calls to customers once Home Equity application once approved

12/1993 - 05/2017 enhanced relations through friendly, knowledgeable and positive

communication

+ Advice customer with approval status

+ Review terms and Consulted with customers regarding needs and

concerns

Followed policies and procedures to meet or exceed established

performance requirements.

+ Schedule closing appointment with banking center, or attorney as required,

and or closing Agent at designated location.

+ Meet quality assurance goal Following policies and procedures to meet or

exceed established performance requirements.

Connecticut National BK/Shawmet/Fleet + Process customer transactions

Bank Hartford, CT + Service foreign currency customers

Teller Associate + Balance daily transactions /cash draw

06/1984 - 08/1993 + Served existing customers based on individual financial needs

+ Look for new banking relationships and make referrals

Education and Training

Data Entry Ash St East Hartford CT

Data Entry

03/1979

Greenville High School Greenville, AL

High School Diploma

05/1977

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