Program Support Specialist in Federal Payroll Operations

Mary S. Brown

Mobile: 813-***-**** or Home Phone: 813-***-****

Email: ************@*****.***

Work experience: Program Support Assistant

U.S. Department of Veterans Affairs, Eastern Region (This is a federal job) VHA Office of Finance, Payment Operations (104P) 8650 Ulmerton Rd. Largo, Florida

3/2024 - 8/2025

Salary: $61,620.00 USD Per Year

Hours per week: 40

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).

Grade: 7/8

Duties, Accomplishments and Related Skills:

Served a vital and important role in ensuring employees were compensated for their time and attendance. Overseed and coordinated the employee's entry of their time and attendance (T&A) data using VATAS the Department's system for recording and transmitting T&A data to its payroll/personnel service provider, Finance Service Center's (FSC). Ensured the correct accounting codes were entered into the VATAS database. Validated employees’ timecards. Notified Financial Service Center's (FSC) by creating a ticket and sending employees copies of FMLA forms, resignation documentation, maintained jury duty forms and retirement information so that the employee had adequate documents on file as it related to their unique situation. Notified Financial Service Center's (FSC) to ensure employees were removed from their T&L so that no overpayment was generated since the employee was no longer employed at any of our facilities within 104P Payment Operations. I made sure new employees received their computers and equipment once they were boarded in the department. Ordered office supplies as needed. Managed 104 Payment Operations spreadsheets. I ensured all Human Resources information was accurate and updated daily. Supervisor: Anthony E. Smith 304-***-****

C.W. Bill Young VA Medical Center (This is a federal job)

10000 Bay Pines Blvd., Bldg. 111

Mental Health and Behavioral Sciences Service

Bay Pines, Florida

9/2022 - 3/2024

Salary: $52,341.00 USD Per Year

Hours per week: 40

Series: 0318 Secretary

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).

Grade: 6/10

Duties, Accomplishments and Related Skills:

Served as the Secretary for Mental Health & Behavioral Sciences Service to the Service Chief. Accepted and supported the mission, vision and guiding principles of the Bay Pines VA Health Care System. Answered incoming phone calls and directed them to the appropriate person. Explained legal and medical provisions and resolved complex issues for patients to obtain benefits. Referred patients to the billing department to avoid payment interruptions, etc. Researched, analyzed and applied Federal, State, and County laws, regulations, policies and procedures to evaluate program eligibility for claims and benefits. Mailed out letters to potential new hires for approval for Clinical Privileges. Maintained employees’ Competency Folders. Tracked and submitted position descriptions, appraisals, proficiency, training records, awards and licenses were updated in employee's records. Transferred employees Competency Records out as employees separated from previous services. Prepared and submitted reports in a timely manner. Performed assigned duties in a manner that promoted outstanding customer service. Reviewed all incoming mail and correspondence and determined appropriate action, before referring to the Service Chief. Served as Timekeeper. Posted time and leave daily. Ensured accuracy and proper certification by Supervisors for release to Fiscal Service and Payroll Section. Maintained the Cascade call lists. As a Customer Service Liaison, I made regular contact with Executive Hospital Leadership and the support staff, supervisors, Physicians, Nurses, Social Workers, as well as other Clinical Service Staff. Daily contact with all other Administrative Support Staff. Compiled information for the Chief to submit to Quality Management Service. Ordered office supplies for the department. Submitted work orders to the Engineering Department, EMS and the One Call Team to repair any items within the office that may have been malfunctioning or broken or required immediate attention. Followed up to make sure the items were repaired or replaced within a reasonable time.

Supervisor: Mrs. Chisa Knight 727-***-****, Ext. 14680)

C.W. Bill Young VA Medical Center (This is a federal job) 10000 1000 Bay Pines, Blvd., Bldg. 2, Call Center, Bay Pines, Florida

3/2022 - 9/2022

Salary: $46,953.00 USD Per Year

Hours per week: 40

Series: 0679 Medical Support Assistance

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).

Grade: 5/10

Duties, Accomplishments and Related Skills:

Served as customer service relations provider and assisted in the resolution of Veterans' and callers concerns in a VA Call Center setting. I was responsible for promptly answering and handling high-volume phone calls in a courteous and professional manner. Supported patient safety standards by utilizing the correct identifiable information, name and the full social security number. I ensured they accepted VA patients and payments. I conducted telephone interviews to obtain information to resolve problems. I strived to communicate effectively and professionally in person, electronically, and by phone, with internal and external customers. Always ensured the highest quality of patient care. Followed regulations, policies and procedures to evaluate program eligibility for claims. Answered inbound calls regarding questions about service scheduling, follow-up appointments and lab results, etc. Scheduled, canceled and rescheduled patient's appointments and consults utilizing VISTA scheduling options. Accessed Vista/CPRS, Excel and Word to verify and identify patient's information. Printed letters and mailed to patients to remind them of upcoming appointments. Encouraged patients to sign up for the My HealtheVet (MHV) Program. Managed a daily list of patients mailing addresses. Referred patients to Non-VA Community Care. Performed data entry, updated and verified information.

Supervisor: Julia Kirkland 727-***-****

Additional Skills: Other duties as assigned.

Timekeeper, Answered Multiline Phones

Microsoft Teams, Microsoft Outlook

Microsoft Excel, Doc Search, Microsoft Word

DSS ROI Manager, Fax Machines & Copiers

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