Customer-Focused Team Player with Sales Experience
Resume:
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Trixie
Fernandez
Trixie Fernandez
Crown Heights
Brooklyn, NY 11213
******************@*****.***
Skills
Multitasking. Communication. Leadership. Ability to analyze sales merchandising reports and survey results. Microsoft Office and Adobe Suite. Crab House / Server
2024 - 2026
● Interacted with customers to provide an exceptional level of service
● Maintained professional working relationships with colleagues, customers, and vendors.
● Consistently accurate in relation to data entry, payment processing, till reconciliation and preparing bank deposits
● Maintains dining ambiance with an enthusiastic attitude.
● Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
Niku X / Hostess
2025 - 2026
● Giving customers a comfortable and welcoming experience as they enter and leave after their experience.
● Giving pre-shift announcements before the restaurant opens, and updating servers and managers with any updates.
● Helping the general manager with any assignments, such as, assigning seats for reservations, answering calls with any comments or\and concerns.
● Maintaining overall cleanliness of the dining room, restrooms
● Clearing used dishes and glassware, cleaning tables, and resetting them with fresh place settings and utensils according to restaurant standards Dragons Lair Comics and Fantasy / Retail Sales Associate 2024 - 2025, 21155A Tomball Pkwy, Houston, TX 77070
● Provided fast, friendly service to ensure a positive and memorable customer experience
● Restocked shelves and organized misplaced items to maintain a clean, visually appealing store
● Anticipated customer needs, providing them with excellent customer service while upholding brand standards.
● Operated POS system transactions including cash, credit, exchanges, returns and refunds to ensure seamless and accurate flow.
Victoria's Secret/ Brand Ambassador
2022- 2024 - Queens Center Mall, New York, New York
● Delivered professional, courteous service to customers, management, and coworkers.
● Oversaw key store areas including fitting rooms and footwear sections to support smooth operations.
● Organized merchandise throughout the store to improve accessibility and visual appeal
● Maintained cleanliness and organization of the store
● Welcomed and assisted customers to enhance the shopping experience.
● Collaborated with management to implement sales strategies and improve performance.
● Scheduled meetings with store leadership to review product impact and customer feedback.
● Handled cash, returns, and adhered to all company policies and procedures. Del Frisco’s Double Eagle Steakhouse / Hostess
2020- 2022, 1221 Ave of the Americas, New York, NY 10021
● Monitored dining room and guest flow to maximize table usage and minimize customer wait times.
● Answered phone calls and and scheduled reservations
● Assisted bartenders and waiters with special guest inquiries.
● Provided coat check assistance and organized personal items for guests.
● Handled phone-based reservations for large parties and processed credit card information securely.
Neri Chiropractic / Receptionist
2018 - 2020, 77-08 Broadway St., Elmhurst, NY 11373
● Operated and maintained office equipment, including telephone systems and copiers.
● Greeting and welcoming patients positively, monitoring log books.
● Answered calls, returned messages, and provided essential information to patients.
● Managed appointment scheduling via phone and computer systems.
● Coordinated daily schedule with the chiropractor to ensure timely appointments.
Awards
Latin ballroom dancing competitions - Multiple awards and 1st place medals competing across the U.S.
Pageantry - First Runner Up for Miss Teen Philippines-USA 2016 Miss Guisa Second Runner up 2015
Principal's Honor Roll - Top 100 students with minimum 90% grade in all subjects. Track and field - 1 year of indoor and outdoor track while competing meets.
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