Aspiring Tarot Reader and Customer Specialist

Melissa Jean- Francois

E-Mail : *********@*****.*** Phone: 917-***-****

SUMMARY OF QUALIFICATIONS

As well as being excellent in research and writing, I have the ability to build positive relationships with customers and colleagues.

Skills

Knowledge of POS System and Microsoft Office

Fluent in English

Excellent interpersonal skills

EXPERIENCE

Macy's Department Store - New York, NY 08/2024 -12/2024 Sales Associate

• Greeted and connected with all clients

• Learned about products and services

• Was trained in Macy’s point of sale systems and company devices to promote their loyalty program

SEIU Communications Center- New York, NY 10/2020 - 07/2023 Call Center Agent

• Made outbound phone calls and conducted conversations with current and prospective union members

• Placed telephone calls to collect polling and survey research data

• Placed calls to help citizens to lobby for their policy outcomes United Health Group- New York, NY 06/2020 - 04/2022 Contact Tracer

• Placed and field calls from employees and advised on testing, isolation and quarantine related to COVID-19

• Called contacts of newly diagnosed patients

• Collected and recorded information on symptoms into the CRM system New York Health & Racquet Club- New York, NY

11/2016 – 03/2017

Front Desk Associate

• Greeted every member with a smile and made them feel welcomed

• Computed customers purchases in a POS system

• Confirmed prescheduled massage and personal training sessions EDUCATION

LaGuardia Community College

Associate Degree in Theater

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