Administrative Professional with Medical Experience
Resume:
Kasey Quintana
Walker, LA *****
225-***-**** ************@*****.***
PROFESSIONAL SUMMARY
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.
SKILLS
• Customer service • HIPAA compliance
• Insurance verification • Appointment scheduling
• Patient intake • Payment collection
WORK HISTORY
PATIENT SERVICE REPRESENTATIVE 09/2020 to Current PhyNet Dermatology/Louisiana Dermatology Associates - Baton Rouge, LA
• Assisted patients with scheduling appointments and managing inquiries.
• Collaborated with medical staff to ensure seamless patient flow.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Answered incoming calls, scheduled appointments and filed medical records. FRONT DESK MANAGER 10/2014 to 01/2020
Hampton By Hilton - Denham Springs, LA
• Managed front desk operations, ensuring exceptional guest service and satisfaction.
• Supervised scheduling and staff assignments to optimize coverage and efficiency.
• Developed training programs for new hires, enhancing service quality and performance.
• Implemented process improvements that streamlined check-in/check-out procedures.
• Resolved guest complaints promptly, maintaining high standards of hospitality. QUALITY CONTROL INSPECTOR 02/2009 to 01/2014
Service Master Cleancare - Baton Rouge, LA
Conducted thorough inspections of cleaning products and equipment to ensure compliance with quality standards.
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Collaborated with team members to identify process inefficiencies and implement corrective actions.
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Trained new staff on safety protocols and quality control procedures, enhancing operational efficiency.
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Analyzed inspection data to identify trends, driving continuous improvement initiatives within the team.
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EDUCATION
Medvance Institue - Baton Rouge, LA Associate of Science Medical Assisting
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