IT Support & Security Specialist Resume Summary

Jaime Montezuma

****************@*****.*** 857-***-**** Griswold, CT

WORK EXPERIENCE

Insource Senior IT Support Services Specialist Inc Nov. 2020 Boston, – Present MA

● An IT services company delivering network management, cybersecurity, cloud services, and technical support to businesses of all sizes.

● Support setup and maintenance of computer systems and networks, ensuring optimal performance.

● Troubleshoot technical issues, providing solutions and following IT security protocols.

● Administer Microsoft Entra ID, overseeing user provisioning and access policies.

● Mentor junior technicians, facilitating skill development and teamwork.

● Act as primary client contact, managing inquiries with strong attention to detail. Legal Server/Bartender Seafoods Jan. 2014 – Boston, Nov. 2020 MA

● A renowned restaurant chain known for its seafood offerings in the Boston area.

● Provided exceptional customer service with a positive attitude.

● Collaborated with team to assist in food preparation and beverage service. Sears Electronics Sales Associate Jan. 2011 Saugus, – Jan. 2014 MA

● One of the largest department store chains in the US offering a wide variety of products including electronics.

● Managed electronic sales and assisted customers in choosing products suited to their needs. EDUCATION

Revere High School High Diploma School Revere, MA

PROJECTS

Inventory Management Software Implementation Apr. 2024 – Jun. 2024

● Led the implementation of the BlueTally inventory system for a non-profit, enhancing inventory accuracy and operational efficiency.

Hybrid to Cloud Migration Sep. 2023 – Jan. 2024

● Collaborated on migrating a pharmaceutical client to Microsoft cloud, improving security and compliance. MFA Enforcement Implementation Sep. 2022 – Dec. 2022

● Implemented MFA across educational organization, enhancing security and reducing unauthorized access risk. CERTIFICATIONS, SKILLS, TECHNOLOGIES, LANGUAGES & INTERESTS

● Certifications: Microsoft Certified: Azure Fundamentals; FANUC CERT Level I: Handling Tool Operations & Programming

● Skills: Azure AZ900 Certified; Client Relationships; Communication; Problem Solving; Teamwork; IT Security Protocols; Hardware/Software Management; Computer System Setup; Network Maintenance; Windows; Azure; Microsoft 365 Administration

● Technologies: Crestron; Cisco; Bitdefender; Dialpad; DropBox; Exchange; Intune; Jira; MacOS; Mimecast; Slack; Teams; Zoom

● Languages: English; Spanish

● Interests: Board Game Enthusiast; Computer Building; Hiking; Recent Sound System Enthusiast; Softball; VR

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