Multidisciplinary Project Coordinator with Customer Focus

CRISTHIAN ARTURO CASTRO VINDAS

Contact Information

● Phone: 6151 8183

● Email: **********@*****.***

● Location: San Pedro, Montes de Oca, San José, Costa Rica A results-driven professional with experience in Project Coordination and Customer Service within the Telecommunications (ISP), Banking and Dental Healthcare sectors. Proficient in managing complex service installations (DIA, Broadband, Wireless) and coordinating interactions between end-users and key US vendors (ATT, Frontier, Spectrum, Comcast, Verizon). Expert in Dental Treatment Planning (ClinCheck delivery) and process improvement. Proven ability in using Microsoft Excel (including Pivot Tables, RAID Logs, etc…), strong analytical thinking, and proactive problem-solving. Seeking to meet new challenges and keep learning.

PROFESSIONAL EXPERIENCE

Project Coordinator - GlobalGig May 2023 – December 2024

● Managed and fulfilled various service orders with US ISPs, including new service installations, upgrades, and move orders.

● Provided critical support for service activations of DIA, Broadband, and wireless services such as Peplinks and Cradlepoints.

● Managed and coordinated interactions between end-users and vendors (e.g., ATT, Frontier, Spectrum, Comcast, Verizon), ensuring continuous communication and calibration.

● Maintained project trackers and detailed spreadsheets to provide accurate progress updates to end-users on service installations.

● Led Kickoff calls, turn-ups, and weekly calls, effectively managing project timelines for important customers.

Customer Service Representative - Citizens Bank May 2022 – December 2022

● Applied sufficient knowledge of banking products and services to respond to all customer inquiries accurately.

● Enhanced the customer banking experience by ensuring prompt attention and resolving all challenges without delay.

● Ensured strict compliance with all bank policies, code of conduct, and regulatory guidelines while discharging duties.

Dental Treatment Planner - Candidco March 2021 – December 2022

● Planned, coordinated, and guaranteed the delivery of ClinCheck treatments for Doctor review.

● Updated and completed new treatment plans for multiple customers, managing the process from design through setup and staging.

Dental Treatment Planner - Align Technology July 2019 – March 2021

● Planned and coordinated the translation process to guarantee on-time delivery of the ClinCheck set up for customers.

● Updated and completed new treatment plans for multiple customers.

● Proposed ideas for procedures and processes to promote improved service and customer satisfaction.

SKILLS

Technical Skills & Software

● Microsoft Excel

● Project Management (Project Tracking, Meeting Calls, Turn-ups)

● ISP Service Support and

● Dental Treatment Planning

● Customer Service Skills

Soft Skills

● Strong Analytical Thinking and Problem-Solving Skills

● Self-Motivated and Proactive

● Fast Learner

● Excellent Written and Verbal Communication

EDUCATION

● English Certification Instituto Nacional de Aprendizaje (INA) (2018-2019)

● Bachelor's Degree Liceo nocturno de Perez Zeledon (2010-2014)