Remote Customer Experience & Sales Specialist
Resume:
Olive Irving
Lauderdale Lakes, FL *****
*************@*****.***
N/A
Work Experience
Customer Sales Specialist
Apex Companies, LLC - Fort Lauderdale, FL
June 2021 to July 2023
Sales Representatives are intermediaries between insurance companies and customers and assess customer debts situation to determine if the best product to suit their need. And to gather information from credit history and various third parties Creditors to determine if negotiations can be accepted. Our Representative underline a complex skill-set, including research and investigation skills, negotiation abilities, attention to details, and being results-oriented for settlement. Consolidate and provide debt relief.
Customer Service Specialist
Teleperformance LLC and Global Resources, LLC - Margate, FL June 2017 to October 2020
Set up account mgmt. updates info. Billing. breakdown bills. Promo packages. price adjustments. Asst Payments online or onphone. Case tech solution. schedule tech asst. troubleshoot system. outages compensation. working with 8 systems tools apps for processing data and communicate with softwares using salesforce outlook and just works to the staffs. assist with payment online to client service appa. Communications TeleSales & Enrollment Specialist
Connexion Point LLC - Sunrise, FL
August 2016 to December 2018
Working from its call center to Engage customers in membership benefits of health insurance producers. Assisted in Telesales and information on products and services. Updated system with data of benefits and service participants companies. Detailed records of qualified customers for brands than to generic products. Utilizes salesforce and zendesk to communicate by email and client accounts receivables. inbound and Outbound calls campaign, set up RSVP and book Home visit appointments for LIA personnel to meet with clients. Assisted with electronic and paper enrollment to parts of programs. Travel Sales Agent Customer Services
CARIBBEAN CRUISING CLUB LTD. - Fort Lauderdale, FL October 2014 to September 2016
(2 years )
Plan and Sales tours, cruise, accommodations, insurance and other travel services. Corperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations. Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc.) to travelers. Book transportation, make hotel reservations and collect payment/fees.
Use promotional techniques and prepare promotional materials to sell itinerary tour packages. Deal with occurring travel problems, complaints or refunds. Attend travel seminars to remain updated with tourism trends Enter data into our software and maintain client files. Network with tour operators. Maintain statistical and financial records. Meet profit and sales targets. Effective service for clients satisfaction and great referrals in return, and surveys.
Customer Solution Representative
Alorica Calliing Center - Sunrise, FL
June 2013 to December 2014
(2 year 10 months)
sell financial plans and loans other payment services. Compared models of transportation for leasing, costs, renting buying and accommodating needs of customers. Provide relevant information, terms, brochures and publications (guides, local dealers, regulations, sales events etc.) to travelers. Book transportation, pick up and drop off and collect payment/fees. schedule and registration. electronic application licensing title transfer to and from States. Completing Applications for accidents insurance and write-off.
Use promotional techniques and prepare promotional materials to sell itinerary tour packages. Deal with occurring travel problems, complaints or refunds. Enter data into our Microsoft systems excell and access to maintain client files. Network with tour operators. Maintain statistical and financial records. Meet profit and sales targets.
Education
Computer Networking, Computer Science
Heart NTA Skilled School
January 1998 to December 2000
General Diploma in General Studies
Montego High School
January 1981 to July 1986
Skills
• Microsoft SQL Server
• Computer skills
• Customer support
• Promotiion coordinating
• Zendesk
Certifications and Licenses
AED Certification
CPR Certification
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