Account Executive and Customer Service Professional
Resume:
Lorenda Gross
Pawtucket, RI *****
************@******.***
Professional Summary
I am very passionate and reliable team player I have over 8 years in the promotional product industry I love helping others
Authorized to work in the US for any employer
Work Experience
Account Executive
Azx sport-Ontario, CA
September 2021 to Present
• Provided ongoing account management support, addressing client inquiries, resolving issues, and ensuring customer satisfaction
• Analyzed market trends and competitor activities to identify potential growth areas for existing accounts
• Trained new team members on product knowledge, sales techniques, and account management best practices
• Served as the main point of contact for key enterprise-level clients, ensuring their needs were met and issues were resolved promptly
• Utilized CRM software to track sales activities, manage leads, and forecast future revenue projections
• Negotiated contracts, pricing, and terms of agreements to ensure mutually beneficial partnerships
• Collaborated with cross-functional teams to develop customized solutions that met clients' specific needs and objectives
Customer Service Representative
Hit Promotional Products-Bellmawr, NJ
May 2018 to June 2021
Assist customers with orders in house
Inbound out bound calls
Data entry
Assist with training new employees
Assistant Project Manager
The Michael organization-Camden, NJ
July 2020 to February 2021
Answer phone calls
Filing
Data entry
Schedule appointments
Office manger of 4 property sites
Education
Ged (High school diploma)
Somerville votech-Boston, MA
September 1998 to June 1999
High school diploma or GED
Skills
• Social media client interactions
• Phone communication
• Client interaction via phone calls
• Volume targets
• Maintaining an organized workspace (7 years)
• Leadership
• Computer literacy
• Sales experience within manufacturing
• Mentoring
• Pricing
• Time management
• File organization
• Mail processing
• Invoice processing
• Report writing
• Team motivation (leadership skill)
• Call center management
• Operations management
• Retail sales
• High-end sales
• Prospecting
• Relationship selling
• Inside sales
• Presentation skills
• Influencer marketing
• Social media analytics reporting
• Data analytics technologies
• Outbound calling
• Event planning
• Order assistance
• Client email correspondence
• Client follow-up
• Customer service (10+ years)
• Product presentation
• Customer service problem-solving
• Windows (9 years)
• Sales experience within retail
• Social media advertising
• Large sales teams managed
• Client services manager experience
• Performance management
• Team development
• Zoom
• Sales negotiation
• Market share
• Revenue targets
• Sales coaching
• Interpersonal skills (8 years)
• Working with medium-sized companies
• Marketing management
• Scanning
• Order management system
• Phone customer support
• Sales proposal development
• Experience in non-profits
• Individual consumer customer service (10+ years)
• Warehouse distribution
• Training & development
• SAP CRM
• Hospitality
• Cold calling
• Manufacturing company experience
• Manufacturing management
• Video editing
• Staff scheduling
• Territory management
• Shipping & receiving
• Managing customer accounts (8 years)
• Account management
• Experience with individuals with substance use disorders
• Inbound selling
• Telemarketing
• Microsoft 365 proficiency
• Improve communication (sales)
• Teamwork (10+ years)
• Outbound sales
• Enhance product knowledge
• CRM systems
• Experience in startups
• Continuous improvement
• Closing sales leads - Average sales lead-to-close time (Less than 1 month)
• Microsoft Office (10+ years)
• Manufacturing
• Photocopying
• Customer interaction metrics
• Microsoft Powerpoint
• Logistics management
• Customer inquiry handling
• CRM software (5 years)
• Client communication
• Attention to detail
• Sales experience within hospitality industry
• Virtual client meetings
• Customer communication (8 years)
• Logistics inventory management
• Social media management
• Substance abuse
• Data management
• Deal closing
• Experience with individuals with mental health conditions
• Strategic planning
• Data analysis skills
• Record keeping
• Conducting community outreach projects
• On-time delivery targets
• Veterinary experience
• Teaching
• Client services team lead experience
• Prospecting metrics analysis
• Client relationship management (8 years)
• Email customer support
• Large sales teams managed (3-4 teams)
• Writing skills
• Contract management
• Microsoft Outlook
• Working with people experiencing homelessness (2 years)
• Lease or rental agreement management
• Data-driven decision making
• Hospital experience
• Sales management systems proficiency
• Relationship building
• Supplier management
• Social media content creation
• Project Coordination
• Social media engagement
• New customer acquisition - Increase in new customer acquisition (26-50%)
• Achieving large sales - Largest sale achieved ($20,000-$50,000)
• Sales experience within education
• Project Planning
• Sales support (10+ years)
• Project management
• Direct sales
• Sales lead qualification
• Managing clients in a customer support role - Largest number of clients managed simultaneously in a customer support role (More than 10 clients)
• Client services
• Greeting customers
• Office equipment routine maintenance
• Handling customer inquiries
• Quality Assurance
• Sales strategy
• Working in large corporations
• Customer feedback analysis
• Relationship management
• Fashion retail
• Branch manager experience
• Customer relationship building
• Conducting sales calls
• Sales quoting
• Appointment scheduling
• Customer support ticket management
• Office supply management
• Order processing
• Office experience (10+ years)
• Filing
• Typing
• Industrial manufacturing sales experience
• Pre-sales
• Achieving sales targets
• Outside sales
• Customer Support
• Consultative selling
• Strategic territory metrics
• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)
• Logistics
• Inventory management
• Experience in small businesses (as technical sales engineer)
• Providing product information
• Order entry (8 years)
• Product management
• Service recovery strategies
• Productivity software
• Microsoft Teams
• Sales
• CSR (10+ years)
• Calendar management
• Social media platforms
• Confidential information handling
• Travel scheduling
• Call Center (4 years)
• Written communication
• Presentation preparation
• In-person customer service (6 years)
• Clerical experience
• Salesforce Cloud
• Computer operation
• Communication skills
• Faxing
• Event sales (3 years)
• Warehouse management system
• Phone answering
• Meeting scheduling
• Team management
• Face-to-face client meetings
• Supervising experience (4 years)
• Client relationship development
• Basic math
• Executive administrative support
• Management
• Sales needs analysis
• Communication platforms
• Property management
• Customer records maintenance
• Customer issue escalation
• Lead generation
• Managing client accounts - Client account management (6-10 years)
• Factory
• Post-sales client support
• Customer complaint resolution
• Staffing management
• Needs-based selling
• Closing sales
• Office management
• Problem-solving
• Sales follow-up
• Customer acquisition targets
• Administrative experience - Administrative experience (11-15 years)
• Solution selling approach
• Negotiation
• Microsoft Word
• Salesforce (5 years)
• Data interpretation
Certifications and Licenses
Certified Customer Service Manager (CCSM)
Certified Salesforce Administrator
Additional Information
Over 10 yeas experience in promotional products passionate about the work I am reliably team player and take pride in anything they do
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